Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SoftwareEngineer

Ciarra Forsythe

Richmond,VA

Summary

I am an aspiring cybersecurity professional who is hardworking and motivated. Currently transitioning from a career in insurance and customer service. I recently graduated from University of Richmond cybersecurity bootcamp where I studied offensive and defensive security, web application security, and governance and compliance. I am currently studying for my security+ certification.

Overview

9
9
years of post-secondary education
13
13
years of professional experience

Work History

Distribution Specialist

CorVel Corporation
Richmond, Virginia
09.2017 - Current
  • File and store completed documents on computer hard drive or disk, and/or maintain computer filing system to store, retrieve, update and delete documents.
  • Send between 300-1000 claims
  • Check completed work for spelling, grammar, punctuation, and format.
  • Transmit work electronically to other locations.
  • Review escalated claim and ensuring that necessary parties within the department/unit are notified of the incident.
  • Serves as point of contact for new supervisors or individuals new to the process for questions regarding filing a claim and tracking lost and restricted time.

Licensed Sales Agent/ Customer Service Agent

Elephant Auto Insurance
Glen Allen, Virginia
08.2016 - 07.2017
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Calculate premiums and establish payment method.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Promoted Elephants products and services using upselling and other sales strategies.

Personal Care Aide

Constance Cox
Glen Allen, Virginia
08.2013 - 10.2016
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Event Specialist

Advantage Sales and Marketing
, Virginia
04.2011 - 10.2016
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Practice demonstrations to ensure that they will run smoothly.

Education

Cybersecurity Certification

University Of Richmond
Richmond, VA
05.2020 - 11.2020

Bachelor of Science - Psychology

South University
Glen Allen, VA
08.2015 - 06.2017

Completed coursework towards Psychology - Psychology

Virginia State University
Petersburg, VA
09.2010 - 05.2013

High School Diploma -

James River High School
Midlothian, VA
09.2006 - 06.2010

Skills

Microsoft office -10 years

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Additional Information

  • CREDENTIALS AND LICENSES , Licensed Insurance Agent, Richmond, VA 2016-Present Registered Behavioral Technician 2018 to present Adult CPR/AED, The American Red Cross Child CPR and First Aid, The American Red Cross

Timeline

Cybersecurity Certification

University Of Richmond
05.2020 - 11.2020

Distribution Specialist

CorVel Corporation
09.2017 - Current

Licensed Sales Agent/ Customer Service Agent

Elephant Auto Insurance
08.2016 - 07.2017

Bachelor of Science - Psychology

South University
08.2015 - 06.2017

Personal Care Aide

Constance Cox
08.2013 - 10.2016

Event Specialist

Advantage Sales and Marketing
04.2011 - 10.2016

Completed coursework towards Psychology - Psychology

Virginia State University
09.2010 - 05.2013

High School Diploma -

James River High School
09.2006 - 06.2010

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Ciarra Forsythe