Ciarra Forsythe
Richmond,VA
Summary
I am an aspiring cybersecurity professional who is hardworking and motivated. Currently transitioning from a career in insurance and customer service. I recently graduated from University of Richmond cybersecurity bootcamp where I studied offensive and defensive security, web application security, and governance and compliance. I am currently studying for my security+ certification.
Overview
9
9
years of post-secondary education
13
13
years of professional experience
Work History
Distribution Specialist
CorVel Corporation
Richmond, Virginia
09.2017 - Current
- File and store completed documents on computer hard drive or disk, and/or maintain computer filing system to store, retrieve, update and delete documents.
- Send between 300-1000 claims
- Check completed work for spelling, grammar, punctuation, and format.
- Transmit work electronically to other locations.
- Review escalated claim and ensuring that necessary parties within the department/unit are notified of the incident.
- Serves as point of contact for new supervisors or individuals new to the process for questions regarding filing a claim and tracking lost and restricted time.
Licensed Sales Agent/ Customer Service Agent
Elephant Auto Insurance
Glen Allen, Virginia
08.2016 - 07.2017
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Calculate premiums and establish payment method.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Promoted Elephants products and services using upselling and other sales strategies.
Personal Care Aide
Constance Cox
Glen Allen, Virginia
08.2013 - 10.2016
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Event Specialist
Advantage Sales and Marketing
, Virginia
04.2011 - 10.2016
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Practice demonstrations to ensure that they will run smoothly.
Education
Cybersecurity Certification
University Of Richmond
Richmond, VA 05.2020 - 11.2020
Bachelor of Science - Psychology
South University
Glen Allen, VA 08.2015 - 06.2017
Completed coursework towards Psychology - Psychology
Virginia State University
Petersburg, VA 09.2010 - 05.2013
High School Diploma -
James River High School
Midlothian, VA 09.2006 - 06.2010
Skills
Microsoft office -10 years
People-orientedDetail-OrientedStrong work ethicSecurity: Knowledge of intrusion-detection, IDS/IPS, SIEM, vulnerability-scanning, Web gateway, and antivirus tools -1 year
Systems: Experience working in mixed Windows/Linux, database and virtualized/physical server environments - 1 year
Programming: Knowledge of JavaScript, PHP, HTML5, MySQL, Python -1 year
Additional Information
- CREDENTIALS AND LICENSES , Licensed Insurance Agent, Richmond, VA 2016-Present Registered Behavioral Technician 2018 to present Adult CPR/AED, The American Red Cross Child CPR and First Aid, The American Red Cross
Timeline
Cybersecurity Certification
University Of Richmond
05.2020 - 11.2020
Distribution Specialist
CorVel Corporation
09.2017 - Current
Licensed Sales Agent/ Customer Service Agent
Elephant Auto Insurance
08.2016 - 07.2017
Bachelor of Science - Psychology
South University
08.2015 - 06.2017
Personal Care Aide
Constance Cox
08.2013 - 10.2016
Event Specialist
Advantage Sales and Marketing
04.2011 - 10.2016
Completed coursework towards Psychology - Psychology
Virginia State University
09.2010 - 05.2013
High School Diploma -
James River High School
09.2006 - 06.2010