Theona Mortensen
Tacoma
Summary
Skilled team player with strong background in customer service environment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Smart and efficient able to multitask in fast-paced environments to handle all types of aircraft cargo needs. Detail-oriented handling professional with progressive career in the airline industry and more.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Distribution Specialist
Tacoma General Hospital
09.2024 - 12.2024
- Case picking in sterile for OR cases
- Pull instruments and soft goods for patients/sergeants daily and next day cases scheduled for the week
- Answering calls & help out OR sergeants on what their looking for pertaining to cases
- Epic advanced
- Kronos advanced
- SPM advanced
- Stored puts away
- Daily discussion between shift changes among employees
- Organized areas
- Rescanned instruments for inventory updates in SPM
Warehouse Associate
Stoneway Electric Supply
07.2022 - 05.2024
- Receiving and placing inventory into stock, picking and packing orders for delivery, loading and unloading trucks and trailers, warehouse housekeeping, and inventory control
- Load and unload trucks in an accurate and efficient manner
- Perform warehouse duties when called upon which includes materials handling, shipping and receiving, picking and packing orders
- Receiving packages while entering product information into the company system for all customers
- Answering calls and emails to all Stoneway customers and employees from all branches
- Adding cost freight etc
- To all customer and lenders account
- UPS, Amazon, FedEx associated
- Sending out packages by weighing and measuring for cost
- Scanning and labelling mail
- Printing, faxing, office work etc
- Working together with Sales associates for all customers will-call orders in-store locations
- Microsoft Excel/Word proficient creating charts
Warehouse Associate
Amazon
05.2021 - 07.2022
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet
- Lift up to 49 pounds
- Push utility carts up to 60 pounds
- Stand, walk, push, pull, squat, bend, and reach during shifts
- Use carts, dollies, hand trucks, and other gear to move items around
- Go up and down stairs (where applicable)
- Work at a height of up to 40 feet on a mezzanine
- Adhere to strict safety, quality, and fulfillment production standards
Fleet Agent
McGee Air Services
10.2020 - 01.2021
- Company Overview: an Alaska Airlines company
- Promote and maintain a culture of safety at all times
- Maintain a high level of a focus and curiosity in a fast-paced and changing environment
- Execute tasks with safety and compliance at the forefront at all times and report potential hazards and threats
- Act in accordance with the McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times and portray a positive image in this customer-facing role
- Flexibility and willingness to perform additional duties as assigned
- Below the Wing aircraft servicing
- Perform fleet functions and other servicing (e.g., cabin and overnight cleaning, lavatory, water)
- Maintain work areas and ensure the proper care of equipment
- Operate ramp equipment and other equipment
- Work outdoors with exposure to the elements and high noise levels for eight hours or more per week
- An Alaska Airlines company
Warehouse Associate
Amazon
06.2020 - 08.2020
- Supervised shipping and receiving
- Maintained a safe working environment
- Picked, packed, and shipped items
- Oversaw Stow machines
- Made sure all items were clean
- Inspected and crated merchandise
- Inspected equipment
- Staged orders
- Drove the forklift
- Worked in a Inbound and outbound warehouse
- Use smartphone, manage apps, and scan bar codes getting packages ready for their final destination building
- Wrapping, sorting, and transporting pallets and packages rotate tasks throughout the week
- Stow job is to scan the product with a hand held scanner and physically place it into a bar-coded shelf location so that the product can be ordered by our customers
- The Stower will visually inspect each item for damage prior to placing the item on a shelf, as well as ensuring item accuracy
CAP 2 FRESH
Walmart
09.2019 - 01.2020
- Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments
- Pack ready to sell products in proper containers and stock displays
- Prepare and serve ready to eat food
- Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce
- Keep area clean, sanitized, and customer ready while they shop
- Detailed cleaning of the shelves and department, checking and maintaining temperature control, verifying dates, and disposing of lesser quality food products
Patient Access Representative
Navos
01.2017 - 12.2019
- Receptionist working as a team by greeting and directing patients/visitors to all patient access areas
- Processing patient appointments, supports patient care, and general clerical duties
- Work together with common goals to deliver expert, milti-line phone system, practice management platforms, and physician scheduling software
- Interact positively with patients, peers, and providers at all times
- Analyze and apply specific department concepts associated with protocol, policies, and guidelines
- Maintain appointments for outpatient services as requested
- Canceling and rescheduling appointments as necessary
- Identify and remind patients of any co-payments due for outpatient services
- Collect documents and screen appointment calls for urgent request if necessary
- Monitor office supplies and equipment for ordering updates
- Respond to receiving and distributes to mail for work area
- Scanning and electronic faxing keyboarding 35 wpm, BLS Basic Life Support training
CLERK
USPS SEATTLE NDC
10.2014 - 07.2019
- Mail processing clerk keying five digit all inbound mail throughout the facility on to sorters
- Working mail by hand on facility floors
- Dispatched all outgoing mail to outbound docks on a timely matter
- Printing placards for outgoing parcels, as well as assigning and closing
- Labeling all containers on the floor
- Create charts etc
- Microsoft Excel/Word
CLERK
USPS SEATTLE NDC
11.2013 - 01.2014
- SEASONAL CONTRACT Mail processing clerk keying five digit all inbound mail throughout the facility on to sorters
- Working mail by hand on facility floors
- Dispatched all outgoing mail to outbound docks on a timely matter
- Printing placards for outgoing parcels, as well as assigning and closing
- Labeling all containers on the floor
- Collecting all mail from cull chutes throughout the warehouse
- Labeling and dispatching sacks of mail into containers to be dispatched
- Create charts etc
- With Microsoft Excel/Word
Education
Graduate Certificate - Customer Service Agent/Flight Attendant
International Air & Hospitality Academy
Vancouver, WA11.2009
High School Diploma -
CHALLENGER HIGH SCHOOL
Spanaway, WA06.2009
Skills
- Clerical experience
- Medical office experience
- HR sourcing
- Mobile Scanner efficient
- Adaptable to warehouse environment
- Basic math
- Microsoft Office
- Food industry
- Basic life support
- Warehouse experience
- Computer efficient
- Trainable and willing to learn
- Documentation review
- Microsoft Access
- FDA regulations
- Active Directory
- Cold Calling
- Analysis skills
- Customer service
- Warehouse distribution
- Visio
- Epic
- Microsoft Windows
- Help Desk
- Insurance verification
- Freight
- Microsoft Windows Server
- Grammar Experience
- Outbound Sales
- Produce Experience
- ATS
- Network Administration
- Inventory control
- Quality assurance
- Pallet jack
- Budgeting
- Mobile Devices
- Typing
- System Administration
- Network Support
- Shipping & Receiving
- Technical Support
- Distributing all incoming and outgoing mail parcels
- Five digits keyed
- Administrative experience
- Supply chain
- Resolving operational issues
Certification
- Flight Attendant/Customer Agent, 06/01/09
- Forklift Certified
- Epic Certification
Timeline
Distribution Specialist
Tacoma General Hospital
09.2024 - 12.2024
Warehouse Associate
Stoneway Electric Supply
07.2022 - 05.2024
Warehouse Associate
Amazon
05.2021 - 07.2022
Fleet Agent
McGee Air Services
10.2020 - 01.2021
Warehouse Associate
Amazon
06.2020 - 08.2020
CAP 2 FRESH
Walmart
09.2019 - 01.2020
Patient Access Representative
Navos
01.2017 - 12.2019
CLERK
USPS SEATTLE NDC
10.2014 - 07.2019
CLERK
USPS SEATTLE NDC
11.2013 - 01.2014
- Flight Attendant/Customer Agent, 06/01/09
- Forklift Certified
- Epic Certification
Graduate Certificate - Customer Service Agent/Flight Attendant
International Air & Hospitality Academy
High School Diploma -
CHALLENGER HIGH SCHOOL
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