Ciarra Page
Kansas City,Missouri
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Police Officer
City Of Raytown
Raytown, Missouri
01.2021 - Current
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
911 Dispatcher
City Of Raytown
Raytown, MO
01.2021 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Parking Enforcement Officer
Kansas City Missouri Police Department
Kansas City, MO
02.2019 - 01.2021
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX06.2015
Skills
- Summons and Subpoena Serving
- First Aid
- Protecting People and Property
- Motor Vehicle Law Enforcement
- Prioritizing Situations
- Efficient Service
- Providing Clear Directions
- Documentation and Recordkeeping
- Call Management
- Information Intake
- Basic Life Support Knowledge
- National Crime Information Center (NCIC)
- Computer Skills
- Police Department Procedures
- Treatment Protocols
- Call Routing
- Verbal and Written Communication
- Radio Frequencies Monitoring
- Emergency Response Procedures
- System Maintenance
- Data Entry
- Database Queries
- Call Records Maintenance
- NCIC Database
- Active Listening
- 911 System Information Databases
- Critical Thinking
- Crisis Management
- Prioritizing Effectively
- Reading Comprehension
- Conflict Resolution
- Map Reading
- Equipment Dispatch
- Alarm System Monitoring
- Teamwork and Collaboration
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Call Transfers
- Patient and Empathetic
- Computer Proficiency
Timeline
Police Officer
City Of Raytown
01.2021 - Current
911 Dispatcher
City Of Raytown
01.2021 - Current
Parking Enforcement Officer
Kansas City Missouri Police Department
02.2019 - 01.2021
High School Diploma -
Copperas Cove High School