Ciarra Storm
The Woodlands,TX
Summary
Results-driven professional with a strong foundation in hospitality management and beauty sales. Focused on enhancing customer satisfaction through personalized service, team leadership, and effective communication across diverse backgrounds.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Director of Catering
Flik Independent School Dining
Blairstown, NJ
10.2022 - 06.2026
- Managed dining services operations at Blair Academy, ensuring quality and efficiency.
- Executed detail-oriented events such as breakfast buffets, themed parties, and weddings.
- Maintained food safety and sanitation practices across all dining services.
- Oversaw daily cafeteria operations in a boarding school setting.
- Developed client and vendor relations to enhance service delivery.
- Ordered products and services to meet operational demands.
- Led team management initiatives to foster development and performance.
- Implemented social media marketing strategies to promote dining events.
Lead Beauty Sales Advisor
Sephora at Kohls
Newton, NJ
05.2022 - 10.2022
- Executed pre-opening operations for a new store, ensuring seamless launch.
- Led team in delivering exceptional service and operational excellence.
- Educated diverse clientele on prestige beauty brands and products.
- Provided customized sales advisement addressing specific customer concerns.
- Cultivated strong client relationships through personalized interactions.
- Upsold and cross-sold products to enhance customer experience.
- Demonstrated product features effectively to boost sales.
- Maintained hygiene and sanitation practices to uphold brand standards.
Director of Catering, Assistant Director of Dining Operations
Parkhurst Dining at Saint Elizabeth University
Morristown, NJ
03.2019 - 03.2022
- Served as primary liaison for 25 staff, managing catering sales and customer support.
- Oversaw dining operations for university student body, ensuring quality service delivery.
- Coordinated execution of detailed events and functions to meet client specifications.
- Conducted team meetings to enforce policies and enhance communication among staff.
- Scheduled onboarding and termination processes for diverse staff, including adults with developmental disabilities.
- Performed administrative duties such as menu planning, event ordering, invoicing, purchasing, and receiving.
Food and Beverage Manager
Hilton
Short Hills, NJ
07.2018 - 02.2019
- Assisting in and overseeing the departmental operation consisting of 3 outlets
- Organizing and Coordinating Outlet events via email communication
- Working alongside the Director of Food and Beverage in Menu production and P.O.S. productivity
- Interviewing candidates for open positions
- Financial reporting including tips posting and daily outlets revenue
- Creating tools and resources to educate the staff on Hilton service standards
- Coaching, Counseling, and Disciplining staff
- Purchasing and Inventory Management
Food and Beverage Supervisor
Marriott
Saddle Brook, NJ
07.2016 - 07.2018
- Monitored and controlled food, beverage, and labor costs to enhance profitability.
- Oversaw department operations and staff performance to ensure efficiency.
- Crafted weekly themes aligned with ongoing operational learning initiatives.
- Maintained close communication with staff, upper management, and departments to maximize productivity.
- Executed hands-on assistance in daily operations while applying Marriott Credo principles.
- Managed social media accounts to boost brand presence and engagement.
- Performed data entry and financial reporting to support informed decision-making.
Server, Bartender
Hilton Garden Inn Hotel
Rockaway, NJ
01.2016 - 06.2016
- Delivering casual food and beverage service in the restaurant and to guest rooms abiding by Hilton guidelines and standards
- Promoting products via social media
- Presented menus, explained specials, and answered guest food and drink questions.
- Processed orders through POS system and coordinated with kitchen staff.
- Handled guest concerns professionally while supporting banquet and room service needs.
Dining Room Captain
Jockey Hollow Bar and Kitchen
Morristown, NJ
01.2015 - 08.2015
- On the opening team of this New York Times, Esquire Magazine, NJ Monthly Magazine, and Wine Enthusiast Magazine rated/reviewed restaurant
- Exceeding the expectations of a high profile clientele including celebrities
- Executing exemplary fine dining service in a team spirited environment
- Extensive daily training in gourmet food and wines of the world
Restaurant Manager
Tuscany Bistro
Newton, NJ
02.2007 - 08.2014
- Managed opening and closing procedures
- Supervising, scheduling, and training staff
- Managed inventory by tracking stock levels and ordering supplies as needed.
- Planned menu and wine selections for special events to enhance guest experience.
- Promoted products through community events and social media channels to increase visibility.
Education
Bachelor of Arts - HOSPITALITY AND TOURISM
FAIRLEIGH DICKINSON UNIVERSITY
05-2015
Associate of Arts - HOSPITALITY MANAGEMENT
SUSSEX COUNTY COMMUNITY COLLEGE
01-2010
Skills
- Hospitality & Restaurant Management
- Catering & Event Management
- Food & Beverage Operations
- Team Leadership & Staff Development
- Staff Scheduling & Recruiting
- Employee Relations & Performance Management
- Vendor & Supplier Management
- Inventory & Cost Control
- Food Safety & Allergen Awareness
- Bar & Beverage Management
- Guest Relations & Customer Service
- Client Relationship Management
- Conflict Resolution & Complaint Handling
- Sales & Upselling
- Event Planning & Operations Coordination
- SOP Implementation
- Cross-Functional Team Management
- POS & Payment Processing
- Microsoft Office & Google Workspace
- Administrative & Business Operations
Certification
- ServSafe Manager, 12/27/24 to 12/27/29
- Driver's License
- Texas Alcoholic Beverage Commission Seller Training Certification, 07/19/2026-07/19/2028
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Director of Catering
Flik Independent School Dining
10.2022 - 06.2026
Lead Beauty Sales Advisor
Sephora at Kohls
05.2022 - 10.2022
Director of Catering, Assistant Director of Dining Operations
Parkhurst Dining at Saint Elizabeth University
03.2019 - 03.2022
Food and Beverage Manager
Hilton
07.2018 - 02.2019
Food and Beverage Supervisor
Marriott
07.2016 - 07.2018
Server, Bartender
Hilton Garden Inn Hotel
01.2016 - 06.2016
Dining Room Captain
Jockey Hollow Bar and Kitchen
01.2015 - 08.2015
Restaurant Manager
Tuscany Bistro
02.2007 - 08.2014
Bachelor of Arts - HOSPITALITY AND TOURISM
FAIRLEIGH DICKINSON UNIVERSITY
Associate of Arts - HOSPITALITY MANAGEMENT
SUSSEX COUNTY COMMUNITY COLLEGE