CIBELE VIDAL FERNANDES
Venterra Realty
Orlando,FL
11
years of professional experience
Result-oriented Customer Service Representative with over 6 years experience in achieving extraordinary results in customer satisfaction, organizational market growth and building a stronger customer relationship. Excellent reputation for assessing customer needs and recommending products and services.
Work History
Leasing Consultant
2 Years 9 Months- Conducted property tours, showcasing amenities and fostering positive resident relationships.
- Managed lease documentation and ensured compliance with company policies and regulations.
- Utilized CRM software to track leads, streamline communication, and enhance customer service.
- Collaborated with marketing team to develop promotional strategies that increased occupancy rates.
- Recipient of the Million Dollar Club Award for outstanding sales performance.
- Assisted residents with maintenance requests, ensuring timely resolution and satisfaction.
- Trained new leasing consultants on best practices for client engagement and sales techniques.
- Led community events to promote resident engagement and foster a sense of belonging among tenants.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Customer Service Representative Assistant /REMOTE
4 Years 2 Months- Train and couch employees in handling customer complain, providing good customer service
- Listen to customer complain, emphasized and follow company procedure to log complain and offer solution
- Generate an average monthly sales of R$75.000
- Received multiple outstanding performance and customer satisfaction awards
- Build strong rapport with customers by listening and recommending services and products
- Recognized as top producer in sales and partner referrals
STUDENT ADVISOR
2 Years 11 Months- Collaborated with a team to help new students and guide them through their education journey and university system
- Support and be able to effectively refer students to appropriate resources
- Ensure students meet education goals as primary guide through degree requirements
Education
Bachelor In Journalism - Communications
Skills
Excellent communication skills to build good relationship with customers and team
Great organizational skills
Tri-Lingual – Portuguese
Spanish
English (Fluent)
Social media engagement
Sales and marketing aptitude
Customer service expertise
Timeline
Leasing Consultant
Venterra Realty
09.2023 - CurrentRead More
Customer Service Representative Assistant /REMOTE
FOCUS FACILITY
01.2019 - 03.2023Read More
STUDENT ADVISOR
IBMEC COLLEGE
01.2015 - 12.2017Read More
IBMEC COLLEGE
Bachelor In Journalism from Communications
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