Sarah McLagan
Vacaville,United States
Summary
Sales and reception professional with14+ years of experience, blending expertise in customer service, operational efficiency, and sales excellence. Skillful in computer operations, adept at multitasking without compromising quality, and maintaining a professional demeanor. Proven track record in developing strong client rapport, ensuring effective communication, and driving sales through strategic customer engagement.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
First Pointe Management Group
05.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Assistant Manager
Natural Tans & Spa
11.2022 - 05.2024
- Managing daily operations and ensuring smooth workflow at Natural Tans & Spa
- Initiating innovative strategies to enhance customer satisfaction and retention
- Leveraging analytical skills to track performance metrics and drive continuous improvement
- Successfully resolving customer issues, boosting overall client satisfaction by20%
- Contributing to a supportive work environment, enhancing team morale and productivity
Leasing Consultant
Fairfield Residential
07.2014 - 12.2015
- Managed property tours, showcasing amenities to prospective tenants
- Boosted occupancy rates by15% through innovative marketing strategies
- Developed strong interpersonal skills, fostering positive tenant relationships
- Resolved leasing issues efficiently, enhancing tenant satisfaction by20%
- Contributed to property revenue growth, increasing annual income by10%
Sales Counter Representative
FED EX
07.2012 - 07.2014
- Spearheaded customer service initiatives, ensuring accuracy and excellence
- Boosted sales through strategic marketing of FedEx products
- Operated advanced printing machinery, including color, black and white, and oversized units
- Performed data entry tasks with meticulous attention to detail
- Fostered collaborative relationships with drivers and colleagues for seamless operations
- Led initiatives to enhance customer satisfaction, driving sales growth
- Managed critical data entry, ensuring error-free documentation
Receptionist / Sales Representative
THE CLUB AT NATOMAS
07.2010 - 07.2012
- Provide childcare in the child's section of the club while parents use the club, open club at5:00 a.m
- Customer service, greet members, enroll and fill out applications for new members, and maintain a secure, locked environment
- Provide customer service, operate cash registers, prepare sales slips, receive payment, obtain credit authorizations, create attractive displays of products, take telephone and computer orders, sell merchandise, and work on the sales floor or over the counter
Education
High School Diploma -
Vacaville High School
Vacaville, CA06-2004
Skills
- Professional Representation
- Outstanding Communication
- Customer Service Excellence
- Computer Aptitude
- Good Physical Condition
- Excellent Communication and Interpersonal Skills
- Good at Following Routines and Procedures
- Ability to Manage Multiple Tasks without Compromise to Quality or Productivity
- Good Organizational Skills
- Serve Customers with Patience and Tact
- Operate Cash Registers and Make Accurate Change
- Use Professional Telephone Etiquette
- Remain Calm in Emergencies
- CPR Training
- Exceptionally Good at Developing Rapport with People
- Truly Enjoy Working with the Public
- Customer service
- Fair housing regulations
- Fair housing policies
- CRM software
- Phone and email etiquette
Timeline
Leasing Consultant
First Pointe Management Group
05.2024 - Current
Assistant Manager
Natural Tans & Spa
11.2022 - 05.2024
Leasing Consultant
Fairfield Residential
07.2014 - 12.2015
Sales Counter Representative
FED EX
07.2012 - 07.2014
Receptionist / Sales Representative
THE CLUB AT NATOMAS
07.2010 - 07.2012
High School Diploma -
Vacaville High School
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