Cicely Masden
Insurance Sales and Customer Service Representative
Hobbs,Mexico
Summary
Organized and dependable with managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Insurance Sales Agent
Concentrix
Remote, Remote
08.2021 - Current
- Analyzed customer needs to provide customized insurance solutions
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Educated clients on insurance policies and procedures.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport
Flight Attendant
PSA Airlines
Dayton, Ohio
06.2019 - 10.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean
Assessor
NERD Power
Tempe, AZ
02.2019 - 04.2019
- Gathered information on nearby properties to compare and help make value determinations on properties
- Remained current on local areas through actively researching and garnering understanding of community values.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Skilled at working independently and collaboratively in a team environment
- Applied effective time management techniques to meet tight deadlines
Flight Attendant
Mesa Airlines
Tempe , Arizona
05.2018 - 12.2018
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Customer Retention Specialist
DISH Network
Phoenix, AZ
05.2017 - 03.2018
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Developed new strategies for customer retention activities.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Licensed Cosmetologist
Perry Monge Salon and Spa
Phoenix , AZ
04.2014 - 03.2017
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Monitored current trends to understand fashions and better serve customer needs.
Tea Sales Specialist
Old Barrell Tea And Spice Co
Ruidoso , New Mexico
07.2016 - 01.2017
- Cultivated interpersonal skills by building positive relationships with others
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Managed time efficiently in order to complete all tasks within deadlines
Wine and Cheese Sales and Service Specialist
Noisy Water Winery
Ruidoso , NM
10.2015 - 07.2016
- Cultivated interpersonal skills by building positive relationships with others
- Developed and maintained courteous and effective working relationships
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Gained strong leadership skills by managing projects from start to finish
Education
Associates of Science - Business
New Mexico Junior College
Hobbs NM 01.2021 - Current
Cosmetology Certificate - Business, Sales, Hospitality
Aveda Institute- Phoenix
Tempe Arizona 08.2012 - 10.2013
Certificate - Flight Attending
Flight Attendant Prep Academy
Scottsdale, AZ 04.2018 - 04.2018
Certified Nursing Assistant Certificate - Nursing
New Mexico State University- Alamogordo
Alamogordo NM 04.2011 - 04.2012
Skills
Self-direction
Certification
Health Insurance Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Property and Casualty Insurance Agent
12-2022
Health Insurance Agent
09-2021
Insurance Sales Agent
Concentrix
08.2021 - Current
Associates of Science - Business
New Mexico Junior College
01.2021 - Current
Flight Attendant
PSA Airlines
06.2019 - 10.2020
Assessor
NERD Power
02.2019 - 04.2019
Flight Attendant
Mesa Airlines
05.2018 - 12.2018
Certificate - Flight Attending
Flight Attendant Prep Academy
04.2018 - 04.2018
Customer Retention Specialist
DISH Network
05.2017 - 03.2018
Tea Sales Specialist
Old Barrell Tea And Spice Co
07.2016 - 01.2017
Wine and Cheese Sales and Service Specialist
Noisy Water Winery
10.2015 - 07.2016
Licensed Cosmetologist
Perry Monge Salon and Spa
04.2014 - 03.2017
Cosmetology Certificate - Business, Sales, Hospitality
Aveda Institute- Phoenix
08.2012 - 10.2013
Certified Nursing Assistant Certificate - Nursing
New Mexico State University- Alamogordo
04.2011 - 04.2012