Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AssistantManager

Cicely Masden

Insurance Sales and Customer Service Representative
Hobbs,Mexico

Summary

Organized and dependable with managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Insurance Sales Agent

Concentrix
Remote, Remote
08.2021 - Current
  • Analyzed customer needs to provide customized insurance solutions
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans.
  • Educated clients on insurance policies and procedures.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport

Flight Attendant

PSA Airlines
Dayton, Ohio
06.2019 - 10.2020
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Developed and maintained courteous and effective working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean

Assessor

NERD Power
Tempe, AZ
02.2019 - 04.2019
  • Gathered information on nearby properties to compare and help make value determinations on properties
  • Remained current on local areas through actively researching and garnering understanding of community values.
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Skilled at working independently and collaboratively in a team environment
  • Applied effective time management techniques to meet tight deadlines

Flight Attendant

Mesa Airlines
Tempe , Arizona
05.2018 - 12.2018
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Customer Retention Specialist

DISH Network
Phoenix, AZ
05.2017 - 03.2018
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Developed new strategies for customer retention activities.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Licensed Cosmetologist

Perry Monge Salon and Spa
Phoenix , AZ
04.2014 - 03.2017
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Monitored current trends to understand fashions and better serve customer needs.

Tea Sales Specialist

Old Barrell Tea And Spice Co
Ruidoso , New Mexico
07.2016 - 01.2017
  • Cultivated interpersonal skills by building positive relationships with others
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Managed time efficiently in order to complete all tasks within deadlines

Wine and Cheese Sales and Service Specialist

Noisy Water Winery
Ruidoso , NM
10.2015 - 07.2016
  • Cultivated interpersonal skills by building positive relationships with others
  • Developed and maintained courteous and effective working relationships
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Gained strong leadership skills by managing projects from start to finish

Education

Associates of Science - Business

New Mexico Junior College
Hobbs NM
01.2021 - Current

Cosmetology Certificate - Business, Sales, Hospitality

Aveda Institute- Phoenix
Tempe Arizona
08.2012 - 10.2013

Certificate - Flight Attending

Flight Attendant Prep Academy
Scottsdale, AZ
04.2018 - 04.2018

Certified Nursing Assistant Certificate - Nursing

New Mexico State University- Alamogordo
Alamogordo NM
04.2011 - 04.2012

Skills

Self-direction

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Certification

Health Insurance Agent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Property and Casualty Insurance Agent

12-2022

Health Insurance Agent

09-2021

Insurance Sales Agent

Concentrix
08.2021 - Current

Associates of Science - Business

New Mexico Junior College
01.2021 - Current

Flight Attendant

PSA Airlines
06.2019 - 10.2020

Assessor

NERD Power
02.2019 - 04.2019

Flight Attendant

Mesa Airlines
05.2018 - 12.2018

Certificate - Flight Attending

Flight Attendant Prep Academy
04.2018 - 04.2018

Customer Retention Specialist

DISH Network
05.2017 - 03.2018

Tea Sales Specialist

Old Barrell Tea And Spice Co
07.2016 - 01.2017

Wine and Cheese Sales and Service Specialist

Noisy Water Winery
10.2015 - 07.2016

Licensed Cosmetologist

Perry Monge Salon and Spa
04.2014 - 03.2017

Cosmetology Certificate - Business, Sales, Hospitality

Aveda Institute- Phoenix
08.2012 - 10.2013

Certified Nursing Assistant Certificate - Nursing

New Mexico State University- Alamogordo
04.2011 - 04.2012

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Cicely MasdenInsurance Sales and Customer Service Representative