Cicely Masden
Insurance Sales and Customer Service Representative
Hobbs,Mexico
Summary
Organized and dependable with managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Insurance Sales Agent
Concentrix
Remote, Remote
08.2021 - Current
- Analyzed customer needs to provide customized insurance solutions
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Educated clients on insurance policies and procedures.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport
Flight Attendant
PSA Airlines
Dayton, Ohio
06.2019 - 10.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean
Assessor
NERD Power
Tempe, AZ
02.2019 - 04.2019
- Gathered information on nearby properties to compare and help make value determinations on properties
- Remained current on local areas through actively researching and garnering understanding of community values.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Skilled at working independently and collaboratively in a team environment
- Applied effective time management techniques to meet tight deadlines
Flight Attendant
Mesa Airlines
Tempe , Arizona
05.2018 - 12.2018
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Customer Retention Specialist
DISH Network
Phoenix, AZ
05.2017 - 03.2018
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Developed new strategies for customer retention activities.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Licensed Cosmetologist
Perry Monge Salon and Spa
Phoenix , AZ
04.2014 - 03.2017
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Monitored current trends to understand fashions and better serve customer needs.
Tea Sales Specialist
Old Barrell Tea And Spice Co
Ruidoso , New Mexico
07.2016 - 01.2017
- Cultivated interpersonal skills by building positive relationships with others
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Managed time efficiently in order to complete all tasks within deadlines
Wine and Cheese Sales and Service Specialist
Noisy Water Winery
Ruidoso , NM
10.2015 - 07.2016
- Cultivated interpersonal skills by building positive relationships with others
- Developed and maintained courteous and effective working relationships
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Gained strong leadership skills by managing projects from start to finish
Education
Associates of Science - Business
New Mexico Junior College
Hobbs NM 01.2021 - Current
Cosmetology Certificate - Business, Sales, Hospitality
Aveda Institute- Phoenix
Tempe Arizona 08.2012 - 10.2013
Certificate - Flight Attending
Flight Attendant Prep Academy
Scottsdale, AZ 04.2018 - 04.2018
Certified Nursing Assistant Certificate - Nursing
New Mexico State University- Alamogordo
Alamogordo NM 04.2011 - 04.2012
Skills
Self-direction
Cross-functional team collaboration
Sales expertise
Strategic sales knowledge
Decision-Making
Planning and Coordination
Critical Thinking
Attention to Detail
Multitasking Abilities
Teamwork and Collaboration
Organization and Time Management
Stock management
Complaint resolution
Certification
Health Insurance Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Property and Casualty Insurance Agent
12-2022
Health Insurance Agent
09-2021
Insurance Sales Agent
Concentrix
08.2021 - Current
Associates of Science - Business
New Mexico Junior College
01.2021 - Current
Flight Attendant
PSA Airlines
06.2019 - 10.2020
Assessor
NERD Power
02.2019 - 04.2019
Flight Attendant
Mesa Airlines
05.2018 - 12.2018
Certificate - Flight Attending
Flight Attendant Prep Academy
04.2018 - 04.2018
Customer Retention Specialist
DISH Network
05.2017 - 03.2018
Tea Sales Specialist
Old Barrell Tea And Spice Co
07.2016 - 01.2017
Wine and Cheese Sales and Service Specialist
Noisy Water Winery
10.2015 - 07.2016
Licensed Cosmetologist
Perry Monge Salon and Spa
04.2014 - 03.2017
Cosmetology Certificate - Business, Sales, Hospitality
Aveda Institute- Phoenix
08.2012 - 10.2013
Certified Nursing Assistant Certificate - Nursing
New Mexico State University- Alamogordo
04.2011 - 04.2012