Cicely Williams
Customer service agent
Orlando,FL
Summary
Reliable employee seeking healthcare position, offering excellent communication and good judgment, skilled in working under pressure, adapting to new situations and challenges to meet company goals
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sortation Associate
Amazon Fulfillment Center
10.2021 - Current
- Stacked items according to weights, sizes, and delivery priorities.
- Used hand-held scanner to enter data product information.
- Placed and sorted packages into containers or designated areas for customer deliveries.
- Protected customer orders for transport by correctly packaging in totes.
- Maintained high-level work standard achieving 320% accuracy sorting and processing.
Environmental Services Housekeeper
Cornerstone Hospice And Palliative Care
03.2019 - 10.2021
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced infection control methods to reduce risks to patients, families and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment while reducing odors and debris.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles.
- Cleaned and disinfected patient rooms in a 10 to 24 bed unit and common areas.
Environmental Services Housekeeper
AdventHealth
12.2012 - 02.2019
- Cleaned and disinfected patient exam rooms, surgery suites and common areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked patient rooms by replacing used towels and linens, vacuumed floors, and making beds.
- Trained new employees on all department procedures and provided assistance in restocking cleaning supplies.
- Removed hazardous and medical waste from exam and treatment rooms and surgery suites to minimize risks to patients and medical personnel.
Education
High School Diploma -
Westland High School
Galloway, OH1997
Skills
- Fast Learner
- Multitasking and Prioritizing
- Attention to detail
- Relationship Builder
- Highly dependable
- Active Listener
Certification
- CPR Training - 2021
- Caretaker certification - 2021
Timeline
Sortation Associate
Amazon Fulfillment Center
10.2021 - Current
Environmental Services Housekeeper
Cornerstone Hospice And Palliative Care
03.2019 - 10.2021
Environmental Services Housekeeper
AdventHealth
12.2012 - 02.2019
High School Diploma -
Westland High School
- CPR Training - 2021
- Caretaker certification - 2021
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