Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Hightlight
Work Availability
Software
Interests
Timeline
Hi, I’m

Shiyun Chen

Los Angeles,CA
Practice generosity without attachment to self, form, or reward.
Paraphrase from Diamond Sutra
Shiyun Chen

Summary

Experienced in international trade and duty drawback operations, with a focus on leveraging data analytics and automation to improve efficiency and compliance. Skilled in automating ACE reports and using tools like Python and Power BI to recover duties and reduce manual labor.

Overview

19
years of professional experience
1
Certificate

Work History

FedEx Logistics, LLC

Drawback Specialist
05.2025 - Current

Job overview

  • Designed and implemented an Advanced Automated ACE Report to streamline drawback processing and validation, significantly reducing manual effort and improving data accuracy.
  • Automated data extraction and validation workflows, cutting processing time by 85% and enhancing compliance with CBP regulations.
  • Developed Python-based tools to analyze import/export data and identify patterns that improved drawback claim accuracy and compliance.
  • Used SQL and Excel Power Query to clean, merge, and analyze large datasets, enabling faster decision-making and reducing manual review time by 50%.
  • Created interactive dashboards in Power BI to visualize drawback performance metrics and support executive reporting.
  • Collaborated with cross-functional teams to implement data-driven improvements in drawback workflows.

Stroth & Associates,LLC

Duty Drawback Senior Data Analyst
12.2017 - 04.2025

Job overview

  • Processed and submitted multi-million duty drawback claims under TFTEA, ensuring full CBP compliance, accurate refund recovery, and seamless import/export reconciliation.
  • Specialized in multiple duty drawback programs, including manufacturing, unused merchandise, and substitution drawback, applying Basket Provision rules for maximum refund eligibility.
  • Experienced with Reconciliation, FTZ import entries.
  • Developed and automated customized ACE reports and Excel processing sheets, optimizing duty drawback tracking, claim processing efficiency, and data accuracy across multiple accounts.
  • Designed and automated import/export data processing, reducing manual workload by 30% and improving data integrity and compliance with TFTEA requirements.
  • Led trade data analysis to detect discrepancies, improving duty recovery accuracy and reducing processing errors.
  • Developed and maintained standardized customs filing procedures, ensuring full regulatory compliance, consistency, and automation integration for process optimization.
  • Continuously improved client procedures, incorporating regulatory updates, ACE reporting automation, and efficiency-driven enhancements.
  • Trained and mentored junior analysts, give training on personal meeting and company retreats to enhance their understanding of TFTEA regulations, ACE reporting, and customs compliance best practices.

J&B Customs Broker

Customs Entry Specialist
01.2017 - 12.2017

Job overview

  • Communicated with clients and brokers to receive and process files for customs clearance, ensuring timely and accurate documentation.
  • Collaborated with brokers on HTS classification, ensuring proper tariff codes for duty calculation and CBP compliance.
  • Prepared and submitted 7501 Import Entries to CBP, ensuring accurate duty assessment, tariff classification, and compliance with U.S Customs regulations.
  • Reviewed and calculated duties, tariffs, and fees, ensuring accuracy and proper submission to CBP.
  • Prepared and processed essential customs documents, including 10+2 ISF, 7501, 3461, and invoice billing records.
  • Coordinated with freight forwarders, arranging and scheduling shipment pickup and delivery for seamless logistics operations.
  • Organized and maintained customs records, invoices, and billing documents, ensuring audit readiness and regulatory compliance.
  • Managed special client requests, tailoring customs clearance processes to specific compliance and operational needs.

Silver Glove Enterprises

Website Developer
09.2015 - 01.2017

Job overview

  • Designed, developed, and launched a personal website from A to Z, handling everything from initial concept to deployment.
  • Curated digital images and articles, creating engaging content while optimizing for SEO and user engagement.
  • Implemented responsive web design principles, ensuring seamless performance across desktop and mobile devices.
  • Monitored website performance, diagnosed usability issues, and optimized loading speeds and user experience.
  • Planned and executed website upgrades, collaborating with the development team to enhance features and functionality.
  • Followed best practices for version control, documentation, and code maintainability, ensuring long-term site stability.
  • Developed and enhanced website features, improving user experience, accessibility, and overall site functionality.

The No.3 Senior Middle School

Math Teacher
09.2006 - 07.2015

Job overview

  • Taught mathematics to middle school students (grades 7-9), delivering engaging lessons aligned with national curriculum standards.
  • Developed and implemented structured lesson plans incorporating interactive teaching methods to enhance student comprehension and problem-solving skills.
  • Designed and presented daily PowerPoint lectures to facilitate visual learning and improve classroom engagement.
  • Adapted instructional methods to accommodate diverse learning styles, increasing student performance and retention rates.
  • Prepared students for standardized exams, improving overall class test scores by 5%.
  • Assessed student progress through regular quizzes, assignments, and one-on-one support, helping struggling students improve their math proficiency.
  • Led extracurricular math clubs and competitions, encouraging critical thinking and teamwork among students.

Education

Shenzhen University

Bachelor of Science from Mathematics and Applied Mathematics
07.2006

University Overview

  • English Level CET-6.
  • Organized and led the stage play King Gesar, which won the Golden Award at the University Celebration in 2007.
  • Student Council Member (2005-2007)
  • Scholarship Recipient (2007)
  • GPA: 3.2

Skills

  • Adaptable and Quick to Master New Concepts
  • Initiative & Problem-Solving
  • Critical Thinking
  • Research-Driven Mindset
  • Client-Focused & Solution-Oriented
  • Data analysis
  • Presentation skills
  • Project management
  • Analytical skills
  • Attention to detail
  • Team collaboration

Accomplishments

  • NCBFAA's Certified Customs Specialist (CCS) Certification
  • Automated Duty Drawback Processing
  • Advanced Automated Commercial Environment (ACE)
  • Customs Compliance & Documentation
  • Data Analysis & Reporting (Excel, Python, SQL, SAS)
  • Trade Regulations (CBP, FTZ, HTSUS)
  • Continuous Improvement (Lean, Six Sigma)
  • Process Optimization & Workflow Automation

Certification

Advanced Excel Skills For Business

Advanced SAS Programmer

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
French
Elementary

Hightlight

  • Highly adaptable and self-motivated, with strong research and analytical skills, quickly mastering new customs regulations, compliance procedures, and industry best practices.
  • Excellent communicator and problem-solver, skilled at collaborating with brokers, freight forwarders, and government agencies to ensure smooth trade operations.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SAS

Python

Excel

SQL

Interests

Salsa Dance

Bachata Dance

Sinawali (Filipino Martial Arts)

Silat

Jeet Kune Do

Crochet

Swimming

Timeline

Drawback Specialist

FedEx Logistics, LLC
05.2025 - Current

Duty Drawback Senior Data Analyst

Stroth & Associates,LLC
12.2017 - 04.2025

Customs Entry Specialist

J&B Customs Broker
01.2017 - 12.2017

Website Developer

Silver Glove Enterprises
09.2015 - 01.2017

Math Teacher

The No.3 Senior Middle School
09.2006 - 07.2015

Shenzhen University

Bachelor of Science from Mathematics and Applied Mathematics

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Shiyun Chen