Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cicily Collazo

Manchester,CT

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

10
10
years of professional experience

Work History

Visitor Services Information Desk Lead

Wadsworth Atheneum Museum Of Art
01.2022 - Current
  • Enhanced visitor experience by providing exceptional customer service and accurate information regarding special exhibits and public events.
  • Supported membership team in recruiting new members and retaining current ones through effective communication and targeted promotional efforts.
  • Assisted in coordinating group tours, ensuring smooth operations and memorable visits for all participants.
  • Handled up to 30 daily visitor inquiries promptly and professionally, demonstrating strong problem-solving skills while maintaining friendly demeanor.
  • Conducted visitor surveys, obtaining valuable feedback from 20% of visitors to improve future services and programming.

Gallery Attendant

Wadsworth Atheneum Museum Of Art
07.2021 - 01.2022
  • Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
  • Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
  • Maintained clean and organized gallery environment, creating inviting atmosphere for visitors to enjoy.
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and relevant art history information.

Sales Specialist

Renee Taylor Gallery
11.2018 - 02.2021
  • Built strong client relationships through consistent communication and effective problem solving.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.

Customer Care Specialist

Travel Insured International
05.2017 - 10.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Provided exceptional support during high call volume periods, maintaining professional demeanor under pressure.

Sales Manager

La Z Boy Furniture Galleries
07.2014 - 05.2017
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led successful sales team by providing motivational coaching and performance-based incentives.
  • Provided ongoing training and mentorship for junior sales staff of 5-8 at one time, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within team.

Education

Master of Arts - American Studies: Museums And Communities

Trinity College
Hartford, CT
05.2016

Bachelor of Arts - Art History

Fairfield University
Fairfield, CT
05.2012

Skills

  • Cultural Sensitivity
  • Multitasking
  • Time management abilities
  • Administrative Support
  • Ticketing Systems Knowledge

Timeline

Visitor Services Information Desk Lead

Wadsworth Atheneum Museum Of Art
01.2022 - Current

Gallery Attendant

Wadsworth Atheneum Museum Of Art
07.2021 - 01.2022

Sales Specialist

Renee Taylor Gallery
11.2018 - 02.2021

Customer Care Specialist

Travel Insured International
05.2017 - 10.2018

Sales Manager

La Z Boy Furniture Galleries
07.2014 - 05.2017

Master of Arts - American Studies: Museums And Communities

Trinity College

Bachelor of Arts - Art History

Fairfield University

Similar Profiles

CREATE PROFILE
Cicily Collazo