Cidneah Gums
Madera,CA
Summary
Results-driven business professional with a proven track record of achieving company objectives through organized and efficient practices. Expertise in thriving under pressure in fast-paced environments, demonstrating adaptability to new challenges. Committed to enhancing organizational brand value by leveraging strong problem-solving skills and a proactive approach. A focus on delivering high-quality outcomes while fostering collaborative team dynamics ensures success in any project.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residential Appraiser & Estimator
Willis Willis & Willis Public Adjusters
Remote, CA
07.2024 - Current
- Formulated valuation models using market data, sales comparisons, and cost analysis to support precise property appraisals in compliance with client and regulatory requirements.
- Conducted comprehensive residential property appraisals to determine market value and ensure compliance with regulations.
- Collaborated with clients and stakeholders to clarify appraisal requirements and address any concerns promptly.
- Analyzed property data, including location, condition, and comparable sales to generate accurate appraisal reports.
Representative Retirement Rep
Empower Retirement
Remote, CA
03.2024 - 07.2024
- Performed duties associated with case establishment, collections, and distribution of child support.
- Communicated critical plan updates and changes
- Processed contribution changes, loans, and withdrawals
- Processed general account changes upon direction from the customer.
Child Support Officer
Sacramento County Child Support Services
Sacramento, CA
10.2022 - 04.2024
- Performed duties associated with case establishment, collections, and distribution of child support.
- Kept case history records updated and prepared clear concise and comprehensive correspondence and reports.
- Gathered, assembled, analyzed and evaluated facts and evidence, drew conclusions and made proper recommendations
- Established and maintain effective working relationships
- Interviewed and negotiated financial agreements with non-custodial parents to enforce court- ordered support obligations
- Located absent parents, investigates parents’ assets and income, and notifies parents of intended legal action.
Fact Finding Agent
AppleOne/California EDD
Sacramento, CA
10.2021 - 10.2022
- Reviewing employer protests for unemployment claims
- Analyzing claim information to identify discrepancies or missing information
- Assessing the information against requirements based on UI code, policies and procedures
- Notating all actions taken on a claim clearly and thoroughly
- Demonstrating the ability to manage a workload and make logical decisions in a way that meets timeliness requirements.
- Managed case documentation and accurately maintained client records in compliance with regulations.
HR Administrative Assistant/Project Controls Scheduler
ITC Service Group
Citrus Heights, CA
04.2019 - 04.2020
- Updated scheduling, and confirming office appointments for all departments
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed and filed payroll garnishment information
- Created tracking systems for reporting work segments and communicated with municipalities to delegated daily work projects.
- Managed employee onboarding, ensuring compliance with company policies and completion of necessary documentation.
Marketing & Administrative Assistant
Prato Real Estate
Rocklin, CA
02.2017 - 09.2018
- Answered and directed office calls/ taking appropriate messages
- Created and maintained print and online marketing through Craigslist, social media, blogs, etc.
- Scheduled showings and inspections
- Created property comps
- Kept all transactions up to date in computer files as well as hard copy files by entering transactional information into Skyslope.
Transaction Coordinator
The Montoui Group/Keller Williams
Roseville, CA
05.2016 - 08.2016
- Created and maintained print and online marketing campaigns through Craigslist, social media, blogs, etc.
- Input new listings into MLS
- Processed listing and escrow files while maintaining contractual deadlines using Skyslope.
- Coordinated transaction processes between buyers and sellers to ensure smooth closings.
- Managed documentation and compliance requirements for real estate transactions efficiently.
Retrieval Specialist/Scheduler
ABI Document Support Services
Sacramento, CA
10.2015 - 05.2016
- Make regular phone calls and/or use other means of contact to establish the lines of communication with custodians
- Enter all updates into the computer system
- Provide quality control for all incoming records
- Schedule field jobs accurately and completely (each appointment requires information verification).
Turndown Attendant/Lead
Thunder Valley Casino Resort
Lincoln, CA
05.2011 - 12.2015
- Contributed to company’s four diamond guest service title
- Focused on guest satisfaction while ensuring safety and cleanliness of resort
- Clearly communicated work and room status between several different departments
- Occasionally stepping in as lead and status board operator
- Occasionally delegating work tasks and projects.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ06-2019
Skills
- Proficient in Microsoft systems
- Experienced in QuickBooks software
- Client support
- Experience with standardized evaluation methods
- Invoice reconciliation
- Case process management
- Client consultation skills
- Strategic marketing
- Land valuation
- Verbal communication
- Data collection techniques
Certification
- Appraiser Certification Claims Certification Institute
- 2025
- Estimator Certification Claims Certification Institute
- Certificate of Completion: Telephony Course ITC Service Group
- 2019
- Certificate of Completion: Organizing Beyond Barriers Internship Unite Here Local 49
- 2014
Timeline
Residential Appraiser & Estimator
Willis Willis & Willis Public Adjusters
07.2024 - Current
Representative Retirement Rep
Empower Retirement
03.2024 - 07.2024
Child Support Officer
Sacramento County Child Support Services
10.2022 - 04.2024
Fact Finding Agent
AppleOne/California EDD
10.2021 - 10.2022
HR Administrative Assistant/Project Controls Scheduler
ITC Service Group
04.2019 - 04.2020
Marketing & Administrative Assistant
Prato Real Estate
02.2017 - 09.2018
Transaction Coordinator
The Montoui Group/Keller Williams
05.2016 - 08.2016
Retrieval Specialist/Scheduler
ABI Document Support Services
10.2015 - 05.2016
Turndown Attendant/Lead
Thunder Valley Casino Resort
05.2011 - 12.2015
Bachelor of Science - Business Management
University of Phoenix