Summary
Overview
Work History
Education
Skills
Going to the gym 5 days a week, Working on a Clothing business
Additional Information
Work Availability
Accomplishments
Timeline
Hi, I’m

Cieanna Norman-Thomas

waitress
Highland,CA
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Cieanna Norman-Thomas

Summary

Energetic Server with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Interesting Hostess with 2 years of experience. Served in a restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service.

Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.

Overview

2
years of professional experience

Work History

Bear Springs Bistro

Restaurant Hostess
07.2022 - 02.2024

Job overview

  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Took orders and served tables while recommending the best appetizers and entrees.
  • Answered the phone taking customers questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Petco

Sales Associate
02.2022 - 07.2022

Job overview

  • Managed efficient cash register operations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.

Childrens Place Inc.
Ontario, CA

Sales Associate
11.2021 - 01.2022

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

Riverside City College
Riverside, CA

Associate of Arts from Sociology
05.2026

Upland High School
Upland, CA

High School Diploma
06.2021

Skills

  • Personal presentation
  • Effective Multitasking
  • Memory retention
  • Guest Engagement
  • Up-selling techniques
  • Reliable and Trustworthy
  • Warm and Friendly
  • Exceptional communication
  • Performance Improvement
  • Complex Problem-Solving

Going to the gym 5 days a week, Working on a Clothing business

I love to start off my morning with the gym, lately i have been going around 7am. its always nice and quiet in the morning and it feels good to have an important part of my day accomplished so early. 5 days a week can be overwhelming sometimes so i really like to relax on my weekend "off-days". When im not at the gym im either hanging out with some friends or consistently working on my clothing brand. Its called LoveStruck and its  for the people who wear their heart on their sleeve, which is basically another way of saying someone is upfront with how they show their love to others. I've been doing research months before and i finalized my design not to long ago, soon im ready to launch online which is super exciting to me!

Additional Information

Im still in school part time at Riverside city college. I major in sociology and i have class usually in the mornings, i have two online classes and one in person class so too much of my time isn't taken up. I have class on Monday and Wednesdays from 9:30-11am, and a second Monday class from 1pm-2:15pm. I love that my classes are both more towards the beginning of the week, so i can focus more on my brand or working a shift later in the week.

Availability
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thursday
friday
saturday
sunday
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Accomplishments

All of my life i have been an athlete, I started in ballet and soccer when i was 5-7. From then on i ran track and trained in tae kwan doe. In the 5 years i trained i competed in multiple karate competitions where you had to present memorized routines and freehand sparing. i got beat up a lot but in many ways that's how i won, they like to see who's tough. i received many trophy's and certificates and i was promoted to a black belt early 2017. While completing Tae Kwan Doe i was also in a super competitive club age group track team and we competed against the best from around california since i was 9. I traveled often from city to city and even state to state every year since i was 12. i would compete against the best from around the world in the junior olympics, i placed 7th overall in the US when i was 13. My greatest track accomplishment comes from my senior year of high school. it was my first year ever doing hurdles and i happened to excel in them. i placed 2nd overall in california, and my time dropped tremendously and scholarships started to roll in. These experiences have made me tough, independent, hardworking, and passionate. They excelled me to be the person i am today.

Timeline

Restaurant Hostess

Bear Springs Bistro
07.2022 - 02.2024

Sales Associate

Petco
02.2022 - 07.2022

Sales Associate

Childrens Place Inc.
11.2021 - 01.2022

Riverside City College

Associate of Arts from Sociology

Upland High School

High School Diploma
Cieanna Norman-Thomaswaitress