Cieara Franklin
Grand Blanc
Summary
Dedicated professional with 5+ years of experience in office operations, administrative support, and customer service. Highly organized, self-motivated, and skilled in communication and interpersonal interactions.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Detroit Athletic Club
02.2024 - Current
- Welcomes guests with professionalism ensuring a positive first impression
- Addresses guest inquiries and concerns promptly, providing information about services and amenities
- Manages vehicle check-in and check-out processes, sustaining accurate records and ensuring timely service
- Ensures accurate maintenance of financial records
- Maintain exceptional customer service standards
- Manage day-to-day event timelines effectively
Senior Executive Assistant
LaNation Shop
04.2021 - 06.2024
- Conducted accounting tasks such as creating expense reports, purchase orders, and invoices
- Email correspondence, contact management, calendar scheduling, and maintained organized electronic files
- Coordinated travel arrangements, reimbursements, prepared itineraries, compiled, and maintained records
- Prioritized and handled requests according to executives' preferences
- Crafted presentations with meticulous editing and revisions
Senior Executive Assisant
Washtenaw Community College
11.2018 - 02.2021
- Scheduled meetings, managed emails, and calendars
- Organized extensive travel logistics: flights, lodging, transportation, and reimbursements
- Effectively communicated with a diverse group of external and internal callers and visitors, often dealing with sensitive/highly confidential matters
- Expertise in maintaining and updating database systems and reports
- Ordered supplies, maintained records management systems, and performed bookkeeping tasks
- Oversaw event planning operations, managed the department, and controlled event budgets
Education
Bachelor of Arts -
Western Michigan University
Kalamazoo, MI06.2018
Skills
- Advanced Communication Skills
- Proficient in Computer Literacy
- Strategic Leadership
- Expert Time Management
- Exceptional Customer Service
- Expertise in Event Coordination
- Account Management
Affiliations
- Pretty Brown Girl Mentor
- Big Brothers Big Sisters of America Mentor
- Internship at Kalamazoo Probation Enhancement Program
- Vice President of the Western Michigan Women's Committee
Timeline
Senior Customer Service Representative
Detroit Athletic Club
02.2024 - Current
Senior Executive Assistant
LaNation Shop
04.2021 - 06.2024
Senior Executive Assisant
Washtenaw Community College
11.2018 - 02.2021
Bachelor of Arts -
Western Michigan University
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