Summary
Overview
Work History
Education
Skills
Timeline
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Cielo Casanova

Bachelor´s Degree In Communication Science
1920 Alcova Ridge Dr

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience
2
2
Languages

Work History

International Cultural Exchange

Cultural Care
09.2023 - 03.2025
  • Time management and effective communication skills in a multicultural environment.
  • Intercultural flexibility and adaptability.
  • Being able to handle stress on a daily basis while managing serious responsibilities setting a priorities and establishing structures.

Supervisor of Operation Emergency Line

Naturgy
09.2019 - 10.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Managed payroll processing, employee scheduling and report generation for staff.

Executive Casino Host

Logrand Entertainment Group Casino New York
08.2014 - 05.2019
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Implemented player development strategies, including personalized incentives and rewards programs, to encourage increased visitation frequency amongst top-tier clientele.
  • Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
  • Served as the main announcer for promotions and the host for raffles and live events.

Education

Bachelor in Communication Science - Mass Communication

Universidad Metropolitana De Monterrey
Monterrey, Nuevo León, México
05.2001 -

Associate Degree in Food And Beverage Operations - Food And Beverage

Conalep Don José María Hernández Martínez
San Nicolás De Los Garza, Nuevo León, Mexico
05.2001 -

Skills

    Intercultural communication

    Language proficiency

    Multitasking

    Excellent communication

    Public relations

    Problem-solving abilities

Timeline

International Cultural Exchange

Cultural Care
09.2023 - 03.2025

Supervisor of Operation Emergency Line

Naturgy
09.2019 - 10.2021

Executive Casino Host

Logrand Entertainment Group Casino New York
08.2014 - 05.2019

Bachelor in Communication Science - Mass Communication

Universidad Metropolitana De Monterrey
05.2001 -

Associate Degree in Food And Beverage Operations - Food And Beverage

Conalep Don José María Hernández Martínez
05.2001 -
Cielo CasanovaBachelor´s Degree In Communication Science