Ciena Rivera
Orlando,FL
Summary
Resourceful counselor with expertise in crisis intervention and teamwork. Implemented safety protocols and organized cooperative activities, enhancing participant experiences. Demonstrates strong work ethic and adaptability while thriving in high-pressure environments. Committed to meeting organizational needs through consistent, organized practices.
Overview
3
3
years of professional experience
Work History
Aftercare Counselor
YMCA Fun
Orlando, Florida
09.2025 - Current
- Guided children in aftercare activities and programs, enhancing their engagement and development.
- Fostered positive social interactions among peers, strengthening community and support.
- Ensured a safe environment for all participants during group sessions or recreational activities.
- Facilitated group activities that promoted teamwork and collaboration among participants. that encouraged healthy social interaction among clients.
- Communicated effectively with parents regarding children's progress and needs.
- Collaborated with staff to enhance program offerings and participant satisfaction.
- Developed positive relationships with clients by exhibiting empathy, understanding, and respect.
- Provided crisis intervention services, responding quickly and effectively to emergencies.
- Maintained accurate records of all interactions with clients according to agency policies and procedures.
Bakery Clerk
Publix
Orlando, Florida
09.2023 - 07.2024
- Provided excellent customer service to foster satisfaction and loyalty.
- Listened to guests to understand needs and help each person select optimal products and services.
- Maintained cleanliness and organization of bakery display areas.
- Arranged baked goods in attractive displays inside bakery cases, enhancing product visibility and encouraging customer purchases.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Collaborated with team members to restock shelves efficiently.
- Monitored inventory levels and reported shortages to management.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Received incoming shipments of ingredients and supplies for baking operations.
- Supported the bakery manager in product ordering, receiving, and stocking tasks.
Education
Associate of Science - Veterinarian Technician
Penn Foster Career School
Scranton, PA09-2028
High School Diploma -
Lake Nona Highschool
Orlando, FL05-2025
Skills
- Crisis intervention
- Activity planning
- Program organization
- Child engagement
- Active play facilitation
- Team collaboration
- Safety adherence
- Time management
- Organizational skills
- Customer service excellence
- Communication skills
- Problem-solving
- Attention to detail
- Multitasking
- Cleaning and sanitation efficiency
- Animal care and handling
- Shelter maintenance and feeding
Timeline
Aftercare Counselor
YMCA Fun
09.2025 - Current
Bakery Clerk
Publix
09.2023 - 07.2024
Associate of Science - Veterinarian Technician
Penn Foster Career School
High School Diploma -
Lake Nona Highschool