Cienna Jackson
St. Petersburg,FL
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Service position to help launch career while achieving company goals. While also being a dedicated student interested in applying excellent communication and interpersonal skills to a role while seeking internship in the Cosmetic/Beauty industry with hopes to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
8
8
years of professional experience
Work History
Dental Front Desk Receptionist
Dr.Nathalia Jeffrey-Fort
SAINT PETERSBURG, FL
08.2022 - Current
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
MUA
Self
SAINT PETERSBURG, FL
01.2016 - Current
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided makeup services for weddings, proms and other special events.
- Applied makeup to clientele to cover imperfections and create new looks.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Collaborated with other makeup artists to achieve team and counter goals.
- Handled appointment booking, canceling and rescheduling.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Created brand awareness through sharing and demonstration of product knowledge.
- Maintained inventory levels by stocking, rotating and replenishing units.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Scheduled client appointments.
Orthodontic Assistant
Imagine Orthodontic Studios
SAINT PETERSBURG, FL
07.2023 - 02.2024
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained sterilization of instruments according to OSHA standards.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Prepared patients for dental radiographs and photographs.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Maintained inventory of all materials used within the clinic setting.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Monitored progress of each case by tracking changes in tooth movement over time.
- Cleaned and maintained equipment after each use in accordance with safety protocols.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
Customer Service Representative
Target
SAINT PETERSBURG, FL
11.2019 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Some College (No Degree) - Biology/Pre-Med
Rollins College
Winter Park, FLSkills
- Dentrix Proficiency
- Patient Schedule Management
- Taking Client Histories
- Medical Recordkeeping
- Customer Service
- CPR Certified
- Beauty Transformations
- Skin-Tone Management
- Eyebrow Shaping
- Presentations and Demonstrations
- Customer Consulting
- [Technique] Mastery
- Makeup Application
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Order and Refund Processing
- Calm and Professional Under Pressure
Accomplishments
- Apart of IJM, International Justice Missions. IJM is a faith based organization who's mission is to protect people in poverty from violence by rescuing victims, bringing criminals to justice, restoring survivors to safety and strength, and helping local law enforcement build a safe future that lasts
- A club was formed by my High School New Testament Professor, who recruited me to join this cause based on interest I shared with him while in class. We spent majority of my Sophomore and Junior year fundraising and campaigning so that we may be able to sponsor a rescue mission. We held group chapels, webinars, Kids night-in, Christmas parties, Basketball competitions, Bake Fairs, would help in concessions at sports games with all proceeds promised to "IJM Club". We continuously gave out as much information as we could across campus to ensure everyone knew the imperative importance of this cause. We were able to meet our Goal of $13,000 with a matched donation and were able to fund not one, but two rescue missions in 2018.
My greatest accomplishment in My 21 Years.
Timeline
Orthodontic Assistant
Imagine Orthodontic Studios
07.2023 - 02.2024
Dental Front Desk Receptionist
Dr.Nathalia Jeffrey-Fort
08.2022 - Current
Customer Service Representative
Target
11.2019 - 07.2022
MUA
Self
01.2016 - Current
Some College (No Degree) - Biology/Pre-Med
Rollins College