ORQUIDIA GUTIERREZ
Miami,FL
Summary
. Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
5
5
years of professional experience
Work History
Dental Front Desk Receptionist
Hallandale beach Dental
miami, Florida
01.2024 - Current
- Managed operations for a dental practice, facilitating excellent patient support services, direction, and guidance.
- Maintained accurate documentation on all pre-authorization requests, denials, and appeals.
- Contacted insurance carriers to verify patient eligibility for insurance coverage and obtained necessary authorization numbers, including on Medicare plans.
- Resolved claim issues related to billing and reimbursement inquiries in a timely manner.
- Created customized treatment plans for patients based on individual needs and provided resources for treatment options, and provided copayments for patients with insurance.
- Functioned as team leader and organized all treatment and placement activities.
Life and Health Insurance Agent
A plus accounting group
Miami, FL, FL
01.2022 - Current
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Sold Insurance through Obama care.
Sales & Customer Service Supervisor
Best buy
Miami, FL
08.2019 - 12.2020
- General manager assistant.
- Offered product and service consultations, implemented upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance.
- Acted as the initial contact in addressing customer concerns.
- Responsible for managing schedules and labor
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Real Estate
Gold Coast
Miami, FLSome College (No Degree) - 2-15 Health And Life Insurance License
Xcel Solutions
Miami, FLSome College (No Degree) - Notary Public
National Notary Association
Chatsworth, CASkills
- Billing & Coding
- Pre-Authorizations ( PPO & MEDICARE)
- Insurance verification
- Scheduling
- Easy Dental & Dentrix Software
- Sunbit certified
- Care credit experience
- Microsoft Office, Internet Research
- POS System Operation
- Upselling Techniques
- Relationship Selling
- Time Management
- Stocking and Receiving
- Order Processing
- Retail Loss Prevention
Languages
Languages
English
Full Professional
Spanish
Professional
Accomplishments
- Promoted to Dental Office lead after 5 months with Hallandale beach Dental.
- Mentored 20 new sales associates.
- Promoted to Sales supervisor after only 4 months with company. ( average time frame is 5 yrs )
- Consistently maintained high customer satisfaction ratings.
- State Food Handling management Certification
Timeline
Dental Front Desk Receptionist
Hallandale beach Dental
01.2024 - Current
Life and Health Insurance Agent
A plus accounting group
01.2022 - Current
Sales & Customer Service Supervisor
Best buy
08.2019 - 12.2020
Real Estate
Gold Coast
Some College (No Degree) - 2-15 Health And Life Insurance License
Xcel Solutions
Some College (No Degree) - Notary Public
National Notary Association
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