ORQUIDIA GUTIERREZ
Miami,FL
Summary
. Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
5
5
years of professional experience
Work History
Dental Front Desk Receptionist
Hallandale beach Dental
miami , Florida
2024.01 - Current
- Managed operations for a dental practice, facilitating excellent patient support services, direction, and guidance.
- Maintained accurate documentation on all pre-authorization requests, denials, and appeals.
- Contacted insurance carriers to verify patient eligibility for insurance coverage and obtained necessary authorization numbers, including on Medicare plans.
- Resolved claim issues related to billing and reimbursement inquiries in a timely manner.
- Created customized treatment plans for patients based on individual needs and provided resources for treatment options, and provided copayments for patients with insurance.
- Functioned as team leader and organized all treatment and placement activities.
Life and Health Insurance Agent
A plus accounting group
Miami, FL , FL
2022.01 - Current
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Sold Insurance through Obama care.
Sales & Customer Service Supervisor
Best buy
Miami , FL
2019.08 - 2020.12
- General manager assistant.
- Offered product and service consultations, implemented upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance.
- Acted as the initial contact in addressing customer concerns.
- Responsible for managing schedules and labor
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Real Estate
Gold Coast
Miami, FLSome College (No Degree) - 2-15 Health And Life Insurance License
Xcel Solutions
Miami, FLSome College (No Degree) - Notary Public
National Notary Association
Chatsworth, CASkills
- Billing & Coding
- Pre-Authorizations ( PPO & MEDICARE)
- Insurance verification
- Scheduling
- Easy Dental & Dentrix Software
- Sunbit certified
- Care credit experience
- Microsoft Office, Internet Research.
- POS System Operation
- Upselling Techniques
- Relationship Selling
- Time Management
- Stocking and Receiving
- Order Processing
- Retail Loss Prevention
Languages
Languages
English
Full Professional
Spanish
Professional
Accomplishments
- Promoted to Dental Office lead after 5 months with Hallandale beach Dental.
- Mentored 20 new sales associates.
- Promoted to Sales supervisor after only 4 months with company. ( average time frame is 5 yrs )
- Consistently maintained high customer satisfaction ratings.
- State Food Handling management Certification
Timeline
Dental Front Desk Receptionist
Hallandale beach Dental
2024.01 - Current
Life and Health Insurance Agent
A plus accounting group
2022.01 - Current
Sales & Customer Service Supervisor
Best buy
2019.08 - 2020.12
Real Estate
Gold Coast
Some College (No Degree) - 2-15 Health And Life Insurance License
Xcel Solutions
Some College (No Degree) - Notary Public
National Notary Association
Similar Profiles
ORQUIDIA GUTIERREZORQUIDIA GUTIERREZ
Dental Front Desk Receptionist at Hallandale beach DentalDental Front Desk Receptionist at Hallandale beach Dental
Manuela CruzManuela Cruz
Volunteer at Hallandale Beach CleanupVolunteer at Hallandale Beach Cleanup
Charles CasimirCharles Casimir
Assistant Director of Public Works/Operations at City of Hallandale BeachAssistant Director of Public Works/Operations at City of Hallandale Beach