Donice Moore
Summary
Flexible, enthusiastic, goal-centered Human Resource Administrator with 4 years of experience in employee relations and business operations. Able to coordinate hiring activities, undertake clerical duties such as answering emails and drafting offer letters. Highly skilled at resume screening, interviewing, and maintaining a calendar for all hiring teams. Succeeded at managing day to day operations of the HR functions and duties such as; compiling and updating employee records (compensation changes, address updates, etc.) Other skills include oral/written communication, organizational leadership, strategic planning, teambuilding, training, and supervision.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
6049
6049
years of post-secondary education
Work History
Front Desk Receptionist
Medrite
03.2022 - 11.2025
- Receive Visitors
- Accurately and proficiently filed all documents for each department.
- Managed front desk operations and ensured smooth patient check-in processes.
- Answered multi-line phone system and directed calls to appropriate staff.
- Scheduled appointments and coordinated with medical staff for patient visits.
- Maintained organized records of patient information and confidential documents.
- Trained new receptionists on procedures and software usage effectively.
Human Resource Assistant
Archcare
04.2020 - 12.2021
- Receive visitors, inquire as to their needs and/or direct to appropriate HR staff.
- Answer and screen calls take accurate messages and provide general information.
- Handle incoming mail correspondence; open and date stamp mail, review, sort, distribute as necessary.
- Retrieve information for subpoenas, audits, references, case preparation, complaints and litigation.
- Prepare and collate new employee files; ensure that all necessary paperwork is completed as part of the new hire process.
- Review new hire employment file to ensure completion and accuracy of records.
- Ensure all necessary documents are in personnel files in accordance with organizational policies.
- Oversee access to employee personnel records; ensure appropriate retrieval and filing procedures.
- Responsible for filing all work-related documents.
- Manage filing system, as necessary.
- Accurately process all necessary employee hires, transfers, changes in salary, department, position, personal information and LOA status.
- Monitor office supplies and place orders when necessary.
- Assist with the preparation of materials, agendas, notes, handouts.
- Assist with ADP/Mobile health billing and coding
Medical Assistant
Takes A Family-Mental Health Office
11.2018 - 04.2019
- Reviewed the new hire employment file to ensure completion and accuracy of records.
- Scheduled and confirmed all appointments for the Psychiatrist and Therapist.
- Delivered exceptional customer service in-person and over the phone to increase customers' satisfaction rate.
- Performed other administrative functions such updating client's information on the company's database system.
Human Resource Partner
Advanced Care
02.2017 - 03.2018
- Compiled statistical reports concerning personnel related data on a bi-weekly basis.
- Ensured and sustained files for licensure, certifications, education, and competences.
- Maintained efficient filing of records and records management.
- Spearheaded onboarding process consisting of employment verification, background checks and training.
- Managed FMLA/LOA process and requirements for employees.
- Ensured accurate position codes, benefit deduction and accrual codes.
- Resolved employee questions/matters concerning company policies and procedures.
- Reviewed insurance coverage's with employees as needed.
- Assisted with screening resumes, scheduling interviewing, and onboarding.
FRONT DESK ASSISTANT
Advanced Care
12.2016 - 02.2017
- Enrolled all new hires with an online portal to support the organization's goals.
- Handled new hire documents such as ID, Social Security cards, and medical documents.
- Maintained a tidy workspace and presentable with all necessary materials.
- Monitored office supplies and placed orders when necessary.
OFFICE CLERK
Advanced Care
07.2016 - 12.2016
- Accurately and proficiently filed all documents for each department.
- Maintained confidentiality of all patient and employee records in accordance with the company's policy.
- Completed background checks for all new hires in a timely fashion.
- Efficiently imported all personal documents into the company's system.
- Ensured required paperwork is kept up-to-date and available for all departments.
Sales Associate
Sunglass Hut
05.2015 - 07.2016
- Maintained checkout operations by following policies and procedures; reporting needed changes.
- Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items.
- Recognized by management for delivering results in roles contributing to sales goals.
- Utilized my product knowledge to increase sales, referrals, and customer loyalty.
- Maintained constant presence on sales floor to address customer need.
Education
Regents Diploma -
Bread and Roses Integrated High School
Some College Credits - Human Services
Dutchess Community College
Continuing Education - Business Management
Monroe College
Skills
- Knowledge of labor laws
- Familiarity with hiring practices and stages
- Project Management
- Data Management
- Talent Acquisition
- Job board proficiency
- Interviewing
- Hiring and onboarding
- Social media management
- Proficient in MS suite (Word, Excel, PowerPoint, Outlook)
- Proficient in Google Suite (Gmail, Google Doc, Google Drive)
- P&L Management
- EHR/EMR
- Mail Merging
- Billing & coding
- Patient check-in
Timeline
Front Desk Receptionist
Medrite
03.2022 - 11.2025
Human Resource Assistant
Archcare
04.2020 - 12.2021
Medical Assistant
Takes A Family-Mental Health Office
11.2018 - 04.2019
Human Resource Partner
Advanced Care
02.2017 - 03.2018
FRONT DESK ASSISTANT
Advanced Care
12.2016 - 02.2017
OFFICE CLERK
Advanced Care
07.2016 - 12.2016
Sales Associate
Sunglass Hut
05.2015 - 07.2016
Regents Diploma -
Bread and Roses Integrated High School
Some College Credits - Human Services
Dutchess Community College
Continuing Education - Business Management
Monroe College