Heather Williams
Louisville,KY
Summary
Strategic and innovative HR professional proficient in building lasting relationships with key decision-makers and team members to further company goals. Skilled in positive and compelling messaging that supports organizational objectives and drives employee engagement. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Charter Communications (Spectrum)
09.2019 - Current
- Ensure compliance with a broad range of regulations, including ADA, FMLA, and EEOC, reducing risk and liability for an organization with 1000+ staff
- Serve as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution
- Educate employees about Diversity, Equity Inclusion and Belonging (DEIB) and ensure DEIB integration with company activities
- Conduct employee onboarding and benefit education
- Ensure the handling and tracking of ADA, FMLA, and LOA claims are consistent with legal guidelines
- Wellness advocate-developed a year-long passport-themed wellness program, including all marketing material that focused on happiness and life skills
- The program maintained a high participation rate and earned recognition from the Worksite Wellness Council of Louisville
- Effectively mediated highly complex employee relation concerns
- Designed and implemented leadership HR training, training key organizational leaders in Human Resource policies
- Member of multiple Business Resource Groups that support the company's DEIB strategy
- Responsible for creating presentations, team meeting content, and site emails to support current HR initiatives
- Promote engagement, cultivating retention with a welcoming and inclusive work culture
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution
Executive Assistant
Charter Communications (Spectrum)
11.2013 - 10.2017
- Developed and executed a multi-platform internal communication strategy to promote relevant information
- Successfully managed a $134,000 employee relations fund, completing all projects on time and within budget
- Provided administrative and strategic support to a GVP and VP and worked with stakeholders to ensure the smooth execution of set goals
- Maintained human resources information system and kept employee files up to date and accurate
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks
- Handled employee inquiries and complaints regarding policy and benefits issues
HR Coordinator
Charter Communications (Spectrum)
11.2011 - 10.2013
Quality Monitoring Specialist
Charter Communications (Spectrum)
05.2010 - 11.2011
Broadband Technical Specialist
Charter Communications (Spectrum)
12.2008 - 04.2010
Education
BA - Communications
The University of Louisville
Louisville, KYSkills
- Skilled writer
- Knowledge of labor laws
- Wage/hour tracking
- Employee benefits administration
- Leave processing and supervision
- Legislative monitoring
- Disability program administration
- DEIB programs and initiatives
- Knowledge of EEO laws and regulations
- Employee engagement
Certification
- Certified Profession in Human Resources (SHRM-CP), 2023
- HR Data Analytics Certificate, Cornell University, 2024
- Sullivan University Institute of Dispute Resolution - Mediation Certificate, 2008
Community Service
- Louisville Metro Human Relations Commission, Advocacy Board, 2011, 2021
- Louisville SHRM, Member
- Louisville Worksite Wellness Council, Member
Personal Information
Title: Human Resources Professional (SHRM-CP)
Timeline
Human Resources Business Partner
Charter Communications (Spectrum)
09.2019 - Current
Executive Assistant
Charter Communications (Spectrum)
11.2013 - 10.2017
HR Coordinator
Charter Communications (Spectrum)
11.2011 - 10.2013
Quality Monitoring Specialist
Charter Communications (Spectrum)
05.2010 - 11.2011
Broadband Technical Specialist
Charter Communications (Spectrum)
12.2008 - 04.2010
BA - Communications
The University of Louisville
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