Jasmine Thongchanh
Darby,PA
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Thrives in a fast-pace environment. Offering great computer, customer service and collaboration skills.
Overview
5
5
years of professional experience
Work History
Dental Front Desk Receptionist
Smile Team
Philadelphia, PA
05.2022 - 11.2023
- Responsible for administering the day-to-day activities of the business office
- Handled incoming and outgoing mail and packages.
- Provided administrative support including photocopying, faxing, and filing.
- Assist the dentist with other tasks as necessary
- Assist all staff in any way possible for maximum efficiency
- Manage day-to-day scheduling operations
- Calling and confirming next day schedules
- Check and answer team emails as needed
- Input insurance information accordingly
- Collecting copays/ deductibles for patients' treatment
- Manage patient records / Consistently send out insurance preauthorizations daily
- Restocked front desk items as needed as well as maintaining waiting room cleanliness
- Trained and oriented new staff as per team lead
Hostess/Food Packer/FOH
Mikado Thai Pepper
Lancaster, PA
01.2020 - 05.2022
- Cash handling experience
- Reservationists
- Phone orders
- Packed high volume takeout orders
- Buss tables
- Restock necessary supplies
- Performed light cleaning duties
Juicerista
Clean juice
01.2020 - 07.2020
- Prepping produce according to policy
- Restocking missing items for continuous efficiency in final product
- Promoted to shift lead in a short period
- Operated juicers, blenders and other kitchen appliances in a safe manner.
- Tailored orders to address customer allergies and gluten concerns.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Educated customers on new products offered by the store.
- Maintained cleanliness of juicing station, including countertops, utensils and equipment.
Hostess/Drink Maker
Maki-San
Haverford, PA
06.2019 - 08.2019
- Answered phones politely and promptly, accurately recording and confirming reservations
- Calculated charges, issued table checks and collected payments from customers
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Answered customers' questions about hours, seating, current wait time and other information
- Cleaned and restocked front counter areas, got change for register and checked server supplies
- Answered front of house phone to inform customers of wait times, take reservations and record togo orders
Waitress/Table Busser
Coco Thai Bistro
Narberth, PA
08.2018 - 05.2019
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Completed opening and closing checklists
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Processed payments accurately using cash registers or POS systems.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UTSkills
- Service prioritization
- Clear and concise communication
- Adaptability
- Active listening
- Attention to detail
- Work ethic
- Customer Service
- Dental billing
- Insurance Verification
- Time management
- Packaging
- Cashiering
- Dental office experience
- Open Dental
- Front Desk
- Serving Experience
- Host
- Office Management
- Food Service
- Multitasking and prioritization
- Menu memorization
Timeline
Dental Front Desk Receptionist
Smile Team
05.2022 - 11.2023
Hostess/Food Packer/FOH
Mikado Thai Pepper
01.2020 - 05.2022
Juicerista
Clean juice
01.2020 - 07.2020
Hostess/Drink Maker
Maki-San
06.2019 - 08.2019
Waitress/Table Busser
Coco Thai Bistro
08.2018 - 05.2019
Bachelor of Science - Accounting
Western Governors University