Victoria Ricci
Del Mar,CA
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer service, phone etiquette and communication. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with team members. Good multitasking, planning, and communication skills.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work History
Dental Front Desk Receptionist
Frederic V. Hepp, DDS A Professional Corporation
Santa Barbara, California
09.2008 - 09.2024
- Greeted and checked-in patients, ensuring a positive experience from the moment they arrived.
- Scheduled and confirmed appointments, managing the dental office including doctor and hygienist calendar efficiently.
- Answered phone calls and addressed patient inquiries, providing accurate information and excellent customer service.
- Managed patient records and updated necessary information in the office database.
- All dental insurance billing and payments.
- Assisted in organizing company events and meetings ensuring smooth operations and successful outcomes.
- Managed office supplies and inventory, optimizing cost-efficiency and maintaining a well-stocked workplace.
- Managed office website and emails.
- Roving dental assistant tasks when needed.
Dental Hygienist
Robert Ruby, DDS A Pediatric Practice
Santa Barbara, California
09.1999 - 06.2006
- Provided thorough dental cleanings and assessments for pediatric patients.
- Educated children and parents on oral hygiene practices and preventive care.
- Assisted the dentist during procedures, ensuring a smooth workflow.
Front Desk Receptionist
Franciscan Inn
Santa Barbara, 93101
06.1987 - 09.1994
- Managed reservations.
- Assisted guests with check-in and check-out procedures efficiently.
- Maintained accurate records of guest reservations and room assignments.
- Provided information about local attractions and dining options to visitors.
- Collaborated with team members to ensure smooth front desk operations.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone in a professional manner.
Education
Bachelor of Arts - Cultural Anthropology
University of California, Santa Barbara
Santa Barbara, CA 09.1990 - 06.1994
RDAEF - Dental Hygiene And Assistant Program
Santa Barbara City College
Santa Barbara, CA 08.1988 - 08.1989
Skills
- Office management
- Database management
- Appointment coordination
- Communication skills
- Time management
- Organizational skills
- Problem solving
- Customer service
- Front office management
- Verbal and written communication
- Hospitality best practices
- Guest relations
- Visitor registration
- Calendar management
- Bookkeeping
- Telephone etiquette
- Filing and sorting
- Skilled in computer programs
- Dental billing
- Patient scheduling
References
Bobby Poseidon Restaurant Manager
Frederic V. Hepp, DDS
1895 State Street Suite C
Santa Barbara, CA 93101
805-569-1795
Timeline
Dental Front Desk Receptionist
Frederic V. Hepp, DDS A Professional Corporation
09.2008 - 09.2024
Dental Hygienist
Robert Ruby, DDS A Pediatric Practice
09.1999 - 06.2006
Bachelor of Arts - Cultural Anthropology
University of California, Santa Barbara
09.1990 - 06.1994
RDAEF - Dental Hygiene And Assistant Program
Santa Barbara City College
08.1988 - 08.1989
Front Desk Receptionist
Franciscan Inn
06.1987 - 09.1994