Cienna Menke
Tucson,Arizona
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Overnight/Grave Server
IHOP
Tucson, AZ
05.2025 - 12.2025
- Managed cash register operations, accurately processing payments and maintaining records.
- Worked solo through the late hours of the night, collaborating with the kitchen chef.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Cleaned the restaurant efficiently enough for the morning crew.
Server Team Lead
Black Bear Diner
Tucson, Arizona
06.2023 - 01.2025
- Assisted management with opening and closing duties.
- Checked restaurants inside and outside for upkeep needs.
- Took accurate notes detailing customer orders.
- Supported bussers with table-cleaning during high-volume shifts.
- Trained new servers in company policies, guest service standards, and best practices.
Fine Dining Hostess
Hacienda Del Sol, Guest Ranch Resort
Tucson, Arizona
09.2021 - 01.2023
- Managed reservations and waitlists, optimizing table turnover during peak hours.
- Handled guest feedback effectively, resolving concerns to maintain positive dining experiences.
- Set up tables according to strict standards, placing glassware, dishes, and silver in the correct locations every time.
- Swept floors and reset tables after guests to prepare for new patrons.
Education
Associate of Applied Science - Science/Biology
Pima Community College
05-2026
High School -
Canyon Rose Academy
05-2021
Skills
- Supply Restocking
- Food Services
- Team Member Support
- Guest Engagement
- Order Management
- Cash Handling
- Relationship Management
- Customer service
Timeline
Overnight/Grave Server
IHOP
05.2025 - 12.2025
Server Team Lead
Black Bear Diner
06.2023 - 01.2025
Fine Dining Hostess
Hacienda Del Sol, Guest Ranch Resort
09.2021 - 01.2023
Associate of Applied Science - Science/Biology
Pima Community College
High School -
Canyon Rose Academy