Ciera Atkinson
Tallahassee,Florida
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help trainees excel. Works under strict deadlines and makes independent judgments about the effectiveness of training.
Overview
3
3
years of professional experience
Work History
Certified Trainer
Olive Garden Restaurant
10.2020 - Current
- Supported productivity increase and business growth through new hire training and mentoring.
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
- Developed effective training plans based on department needs and objectives.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Established and maintained quality control standards.
- Analyzed team performance and identified opportunities for additional training.
Server
Olive Garden
10.2020 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Pet Sitter
Rover
09.2023 - Current
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Monitored training, made notes and reported back to guardian regarding progress.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Increased client retention rate through excellent communication skills and genuine love for animals.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL05.2024
Skills
- Microsoft Office
- Appointment Scheduling
- Schedule Management
- Customer Communication
- Program Monitoring and Tracking
- Individualized Instruction
- Interpersonal Communication
- Project Implementation
- Sales expertise
- High Energy and Stamina
Timeline
Pet Sitter
Rover
09.2023 - Current
Certified Trainer
Olive Garden Restaurant
10.2020 - Current
Server
Olive Garden
10.2020 - Current
Bachelor of Science - Criminology
Florida State University
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