Ciera Brown
Philadelphia,PA
Summary
Driven Lead Sales Associate who is pursuing a Bachelor's degree in Health Administration. Highly posses over 5 years of customer service experience and has proven success in leadership roles and extensive knowledge of any merchandise sales. Committed to exceeding goals, working closely with coworkers and customers and closing sales quickly while providing the most exceptional customer service possible.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
Dollar General
05.2024 - Current
- Handle transactions, returns and exchanges for customers
- Having excellent customer service which involved greeting customers, assisting them with their questions and needs
- Unbox and scan in new incoming merchandise into our database
- Stock new merchandise on store shelves
Store Associate
Forever 21
02.2023 - 03.2023
- Handled transactions, returns and exchanges for customers
- Having excellent customer service which involved greeting customers, assisting them with their questions and needs
- Providing advice on clothing sizing, outfits and giving my opinion
- Provide an uplifting and positive attitude while assisting customers and to uphold store appearance
- Keeping the area tidy and clean
- Organizing clothes and putting them in their designated place
Warehouse Embroiderer
Flynn O'hara Uniform Warehouse
07.2022 - 08.2022
- Loading uniforms off of onto loading trucks for shipments and embroideries
- Placing uniform shirts onto embroidery machines and embroidering school logos onto uniform shirts
- Keeping track of the amount of the uniform shirts we received
- Making sure order slips are correct and ready to be shipped
- Making sure a sufficient amount of orders is finished and shipped out for the work day
Team Member
Chic Fil' A
10.2020 - 01.2022
- Handle transactions, bring guests their meals & handle beverages
- Carry and lift objects up to 20 lbs or more
- Greet customers and make sure their order is correct, all while keeping a positive and uplifting attitude leaving them a positive interaction
- This position included me handling upset guests and having to go above and beyond to fill their needs and to give them the best experience possible at Chic Fil' A
- Train new incoming employees
- Assist in the kitchen with making specialty beverages and food
Court Monitor
Sky Zone Trampoline Park
09.2020 - 10.2020
- Supervise & assist guests while they play on equipment
- Enforce the company rules on the play area and make sure they are followed
- Keep the area sanitized & clean the play areas periodically after guests were done using the area
- Assist guests if they're hurt or injured on play equipment and follow our protocol for injured guests
- Guide guests to their event rooms and assist them
Store Clerk
Flynn O'hara Uniform Store
07.2019 - 12.2019
- Assisted customers in finding the uniform of their selected school
- Worked as a cashier which involved me checking out
- Customers, handling their exchanges and returns
- Worked on silk screen machines which required me to hot press on logos onto uniforms for customer's selected school's
- Having outstanding customer service
- Providing customers with assistance with their questions or concerns
Education
Associate of Science - Health Administration
Community College of Philadelphia
Philadelphia, PA05.2025
Health Administration
Morgan State University
Baltimore, MDHigh School Diploma -
Tacony Academy Charter High School
Philadelphia, PA06.2021
Skills
- Advanced in Microsoft Office
- Excellent customer service skills
- Team leader
- Works well in teams
- Fast learner
- Customer Experience
- Data entry skills
- Inventory and Stocking
- Cash Flow Management
- Product Knowledge Expertise
- Inventory Oversight
Personal Information
Title: Customer Service Representative
Timeline
Lead Sales Associate
Dollar General
05.2024 - Current
Store Associate
Forever 21
02.2023 - 03.2023
Warehouse Embroiderer
Flynn O'hara Uniform Warehouse
07.2022 - 08.2022
Team Member
Chic Fil' A
10.2020 - 01.2022
Court Monitor
Sky Zone Trampoline Park
09.2020 - 10.2020
Store Clerk
Flynn O'hara Uniform Store
07.2019 - 12.2019
Associate of Science - Health Administration
Community College of Philadelphia
Health Administration
Morgan State University
High School Diploma -
Tacony Academy Charter High School