India Streater
Bensalem,PA
Summary
Well-qualified Customer service professional with 10+ years of extensive experience in client-facing roles, telephone customer service and tech support while being committed to positive experiences for high quality customer care. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Amazon customer service Rep/Customer Service Team Lead
Amazon
Bensalem, PA
09.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed order processing and ensured timely delivery of products to customers.
- Maintained accurate records of customer interactions in the CRM system.
- Collaborated with team members to improve service processes and customer satisfaction.
- Trained new staff on customer service protocols and company policies.
Leasing Agent
The Metropolitan
Philadelphia, PA
06.2021 - 09.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Regional Rail Ticket Agent
SEPTA
07.2018 - 05.2021
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
Assistant Manager
Finish Line
03.2014 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PA06.2013
Associate of Science - Registered Nurse
Bucks County Community College
Newtown, PASkills
- Computer skills
- Advanced in Microsoft Office
- Proficient in some medical terms
- Money management
- Exceptional customer service
- Excellent people skills
- Leadership
- Sales driven
- Positive and professional
- Team collaboration
- Key holder
- Customer relationship management
- Training and development
- Time management
- Call center procedures
References
References available upon request.
Timeline
Amazon customer service Rep/Customer Service Team Lead
Amazon
09.2022 - Current
Leasing Agent
The Metropolitan
06.2021 - 09.2022
Regional Rail Ticket Agent
SEPTA
07.2018 - 05.2021
Assistant Manager
Finish Line
03.2014 - 07.2018
High School Diploma -
Upper Darby Senior High School
Associate of Science - Registered Nurse
Bucks County Community College
Similar Profiles
Veronica MahilumVeronica Mahilum
Warehouse Associate Team at AmazonWarehouse Associate Team at Amazon
Santiago EspinozaSantiago Espinoza
Warehouse Worker at AmazonWarehouse Worker at Amazon
Sultan shah AliSultan shah Ali
Delivery driver at AmazonDelivery driver at Amazon
David SanchezDavid Sanchez
Delivery Station Associate at AmazonDelivery Station Associate at Amazon
Kyle McMullenKyle McMullen
Project Manager Assistant at AccentureProject Manager Assistant at Accenture