CIERA CHERRY
Aurora,CO
Summary
Qualified customer service professional with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record, retaining customers and being a team player
Overview
6
6
years of professional experience
Work History
AIRCRAFT APPERANCE AGENT
Frontier Airlines
Aurora, CO
09.2022 - Current
- Cleaned all aspects of the interior of the aircraft and performed aircraft security checks before flights
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
Customer Service Specialist
YRC Freight
Aurora, CO
01.2023 - 07.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Assistant Produce Manager
Natural Grocers
Aurora, CO
03.2020 - 04.2021
- Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
- Implemented strategies to reduce shrinkage in the department due to theft or spoilage.
- Developed and maintained relationships with vendors to ensure quality produce was available for customers.
Server
Village Inn Pancake House
Aurora, CO
01.2018 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO05-2014
Skills
- Strong Communication Abilities
- Positive Attitude
- Problem-Solving Skills
- Public Speaking
- Relationship Building
- Conflict Resolution
- Documenting Information
- Direct Sales
Timeline
Customer Service Specialist
YRC Freight
01.2023 - 07.2023
AIRCRAFT APPERANCE AGENT
Frontier Airlines
09.2022 - Current
Assistant Produce Manager
Natural Grocers
03.2020 - 04.2021
Server
Village Inn Pancake House
01.2018 - 03.2020
High School Diploma -
Smoky Hill High School