Ciera Cox
Trenton,NJ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Hamilton, Nj
06.2023 - 06.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
Chef
The College of New Jersey
Ewing , NJ
08.2022 - 12.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
Manager
Chipotle
Lawrence , NJ
03.2020 - 04.2022
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated suppliers to maintain cost controls and improve operations.
Cashier Supervisor
Ocean State Job Lots
Franklin Park, NJ
09.2020 - 11.2021
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Cashier
Home Depot
Princeton , NJ
02.2019 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Stem Civics
Ewing New Jersey06.2020
Skills
- Safe Work Methods
- Focus and Follow-Through
- POS Inventory System Operation
- Managing Cash Register
- Corrective Actions
- Performance Motivation
- Staff Management
- Key Performance Indicators (KPIs)
- Food and Beverage Management
- Business Leadership
- Labor and Food Cost Control
- Strategic Planning
- Management Training
- Managing Employee Relations
- Hospitality Management
- Team Member Motivation
- Sales Promotion
- Resolving Complaints
- Sales Tracking
- Guest Inquiries
- Supervising Employees
- Leadership
Timeline
Security Supervisor
Allied Universal Security Services
06.2023 - 06.2024
Chef
The College of New Jersey
08.2022 - 12.2022
Cashier Supervisor
Ocean State Job Lots
09.2020 - 11.2021
Manager
Chipotle
03.2020 - 04.2022
Cashier
Home Depot
02.2019 - 08.2020
High School Diploma -
Stem Civics