Ciera Davis-Ellis

Queens

Summary

Dedicated professional with strong customer service and cash handling skills. Experienced in transaction processing and inventory management, ensuring operational efficiency and customer satisfaction.

Overview

years of professional experience

2002

years of post-secondary education

Work History

SSDA /Finance Window Clerk

United States Postal Service, USPS

New York

11.2014 - Current

Processed customer transactions at service windows efficiently and accurately.
Assisted customers with inquiries regarding postal services and products.
Managed mail distribution and ensured proper handling of packages.
Operated various postal equipment for sorting and delivering mail.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Received deliveries, scanned packages, and updated orders in internal database.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
Resolved customer complaints professionally to enhance satisfaction levels.
Operated cash register accurately to process payments from customers.
Adhered to company policies regarding confidentiality of sensitive information.
Inspected packages for hazardous material prior to sending them out via mail.
Prepared bulk mailings for businesses in accordance with USPS regulations.
Weighed letters and parcels on a scale to determine correct postage rates.
Maintained records of incoming and outgoing mail and packages, ensuring accuracy in tracking information.
Balanced daily cash register totals at end of shift.
Calculated postage cost based on size and weight of item being shipped or mailed.
Performed data entry into the computer system to record postal transactions.
Received payments for COD items from customers.
Provided customer service to patrons of the post office, including answering questions and providing assistance with forms.
Assisted customers with packing and shipping items using appropriate materials and methods.
Identified discrepancies in documents presented by customers and took corrective action when appropriate.
Stocked shelves with various mailing supplies such as envelopes, boxes, labels.
Sold stamps, money orders, certified checks, special delivery envelopes, boxes as needed by customers.
Sorted mail manually or through automated equipment such as sorters or scanners.

Retail Shift Supervisor

CVS Pharmacy, Retail

Brooklyn

06.2013 - 10.2015

Supervised daily store operations to ensure compliance with company policies.
Managed staff schedules to optimize coverage during peak hours.
Trained new employees on customer service and store procedures.
Conducted inventory checks to maintain stock levels and product availability.
Implemented merchandising strategies to promote sales and product visibility.
Collaborated with management on store initiatives and promotional events.
Monitored cash handling procedures for accuracy and security measures.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Planned shift activities, assigned duties and supervised employees.
Monitored store operations, ensuring compliance with all safety regulations and company policies.
Provided guidance to sales associates on customer service best practices.
Inspected merchandise prior to stocking shelves or display cases for quality assurance purposes.
Ensured accurate cash handling procedures were followed by all staff members.
Resolved conflicts among personnel while upholding company standards of conduct.
Enforced loss prevention measures throughout the store environment.
Maintained inventory levels and communicated needs to corporate office.
Developed strategies for increasing sales volume through promotional campaigns.
Responded quickly to emergency situations that may arise during shifts.
Analyzed data to identify trends in customer purchasing behavior.
Managed team performance, providing feedback and coaching when necessary.
Analyzed financial data to identify areas where operational costs could be reduced.
Conducted regular audits of merchandise displays to ensure accuracy of pricing information.
Participated in the interviewing process for new hires and provided input on selection decisions.
Collaborated with other departments within the organization to ensure consistent delivery of services.
Assisted in the development of weekly work schedules for employees.
Supervised staff, including hiring, training, scheduling and performance management.
Created detailed reports on daily activities related to product movement, staffing issues.
Performed daily opening and closing duties such as balancing register tills and preparing bank deposits.
Organized special events or promotions within the store to increase customer traffic.
Reviewed employee time cards for accuracy before submitting them for payroll processing.
Addressed customer inquiries and complaints in a timely manner.

Education

High School Equivalency Diploma GED

Brooklyn, Ny

Skills

Transaction processing
Cash handling
Mail sorting
Inventory management
Team supervision
Conflict resolution
Staff training
Problem solving
Accountability
Cash handling expertise
Point-of-sale system
Register management
Loss prevention strategies

Team management
Troubleshooting
Customer service
Fraud detection
Inventory control
POS system operation
Problem-solving abilities
Multitasking
Retail software proficiency
Financial records oversight
Product restocking
Bookkeeping software
Time management

References

References available upon request.

Timeline