CIERA HARRIS
GARNER,NC
Summary
Dynamic Financial Advisor with a proven track record at Regional Finance, excelling in analytical thinking and relationship management. Expert in debt management and investment advice, I effectively resolved customer issues and ensured compliance, enhancing service quality and client satisfaction. Committed to delivering tailored financial solutions that drive positive outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Financial Advisor
Regional Finance
04.2023 - Current
- Analyze financial documentation and customer eligibility to ensure accurate decision-making aligned with policy, compliance, and quality standards.
- Investigate discrepancies, verify data integrity, and identify potential fraud or risk issues before final approval.
- Negotiate payment solutions, assist customers with financial hardship, and maintain detailed documentation for audits and regulatory guidelines.
- Resolve escalated customer issues quickly and professionally, ensuring a positive service experience.
- Maintain high-volume production accuracy while following strict operational procedures.
Auto Loan Documentation Specialist
Wells Fargo
11.2019 - 04.2023
- Verified insurance, titles, income, and supporting documents for loan funding, ensuring compliance with bank, state, and federal regulations.
- Identified missing or incorrect information, researched inconsistencies, and collaborated with underwriting to resolve issues.
- Reviewed contracts for accuracy and completeness, preventing processing delays and financial errors.
- Delivered clear communication to customers regarding required documentation and next steps.
- Maintained accurate records in multiple systems while meeting productivity and quality benchmarks.
Claims Specialist
Sedgewick CMS
02.2015 - 11.2019
- Investigated PIP/MedPay and liability claims, verifying eligibility, benefits, medical documentation, and coverage sources.
- Researched and determined liability, coordinated with adjusters, and resolved claim issues in accordance with state and federal guidelines.
- Processed claim denials, evaluated medical necessity, and ensured compliance with Medicare/Medicaid policies and documentation standards.
- Communicated with healthcare providers, patients, and insurers to gather required clinical and financial information.
- Completed detailed case documentation, maintained production goals, and ensured timely, accurate claim resolution.
Patient Account Representative / Revenue Cycle Sup
RH RURAL HEALTH
09.2011 - 02.2016
- Verified insurance benefits, obtained authorizations, and ensured correct payer information before patient services.
- Resolved claim denials by reviewing diagnosis codes, verifying medical necessity, and preparing corrected claims or appeals.
- Collected and posted patient payments, reconciled cash drawers, and followed PRMO credit & collection policies.
- Explained patient balances, billing policies, and coverage decisions; provided referrals for financial counseling when needed.
- Registered and pre-registered patients with accurate demographic, clinical, and financial data.
- Coordinated with physicians, clinical staff, and insurance carriers to address coverage questions and resolve documentation issues.
- Assisted uninsured patients with identifying payment sources and third-party sponsorship opportunities.
Education
RADIOLOGY TECH - Health And Wellness
Wake Technical Community College
Raleigh, NC05-2027
Skills
- Investment advice
- Relationship building and management
- Analytical thinking
- Sales expertise
- Critical thinking
- Attention to detail
- Debt management
- Financial advising
- Client relations
- Banking
- Long-term care planning
- Fixed income strategies
- Loans
- Customer service
Certification
- Licensed NC Notary - EXP: 10/2029
Timeline
Financial Advisor
Regional Finance
04.2023 - Current
Auto Loan Documentation Specialist
Wells Fargo
11.2019 - 04.2023
Claims Specialist
Sedgewick CMS
02.2015 - 11.2019
Patient Account Representative / Revenue Cycle Sup
RH RURAL HEALTH
09.2011 - 02.2016
RADIOLOGY TECH - Health And Wellness
Wake Technical Community College