CIERA HERNDON
Piedmont Healthcare
Atlanta,Ga
7
years of professional experience
Detail-oriented healthcare administrative professional with 6 years of experience supporting non-clinical operations, including patient registration and arrivals, surgery scheduling, insurance verification, referral management, and front desk check-in/out using Epic. Proven ability to manage complex schedules, ensure insurance and HIPAA compliance, and deliver exceptional patient-centered service.
Work History
Float Pool Associate
5 Months- Provided excellent customer services skills over the phone by communicating professionally, addressing patient inquiries to ensure positive patient experience in a fast-paced healthcare call center environment.
- Assisted with administrative and clerical tasks across multiple departments to support daily operations and patient care.
- Scheduled physician appointments and coordinated patient visits to support efficient clinic operations.
- Scheduled radiology and diagnostic imaging appointments while ensuring accurate appointment details and timely patient access to services.
- Completed patient appointment preregistration, including verifying demographic information, insurance details, and other required registration information.
- Communicated with patients, physician offices, and healthcare staff to address scheduling needs and resolve appointment-related issues.
- Transcribed physician orders accurately and updated patient information in the electronic health record system.
- Edited, reviewed, and updated referrals to ensure completeness, accuracy, and proper processing.
- Maintained accurate patient records while following confidentiality requirements and HIPAA guidelines.
- Remote healthcare
- Piedmont Healthcare | Float Pool Associate/ Scheduling & Patient Access
Outreach Lab Associate
4 Months- Accurately checked in patients for laboratory appointments and completed patient registration
- Assisted patients with self-check-in kiosks and addressed basic questions
- Scanned and updated patient documentation in Epic (EHR system)
- Copied and processed external laboratory orders
- Wellstar Health System / Atlanta, GA
Lead Patient Care Coordinator/ Complex Scheduler
3 Years 9 Months- Trained new Patient Care Coordinators, providing ongoing refresher training to improve treatment scheduling accuracy.
- Oversaw provider scheduling in Zendesk, maintaining up-to-date calendars and minimizing scheduling conflicts.
- Comprehensive knowledge of administrative office functions, including patient care coordination and healthcare administration.
- Proficient in EHR systems (Epic), scheduling software, and Microsoft Office Suite
- Solid expertise in HIPAA compliance and medical terminology
- Strong interpersonal skills with excellent verbal and written communication abilities.
- Experienced Training Specialist with a background in staff onboarding, problem-solving, and conflict resolution.
- Dependable team player known for strong attention to detail, organizational skills, and adaptability
- Monitor check-in and check-out process for patients, ensuring smooth operations and timely updates to patient records.
- Conducted thorough insurance verification for patient appointments, ensuring accurate coverage details and processing claims in accordance with company policies.
- Served as the primary point of contact for patients and families, addressing scheduling preferences and treatment locations.
- Coordinated and scheduled provider’s visit, infusions, and radiology procedures with accuracy, proper documentation, and clear patient instructions.
- Communicated with healthcare providers and nursing staff to research modified orders and ensure appropriate treatment plans.
Patient Access Rep/ Call Center Associate
2 Years 4 Months- Handled high-volume phone calls with professionalism, routing calls efficiently and managing emergency paging as the primary after-hours contact
- Acted as the first point of contact for patients, families, and providers, supporting scheduling and communication through the Patient Access Center
- Maintained real-time awareness of hospital operations by monitoring switchboard, paging, radio, and alarm systems in accordance with protocols
Education
Bachelor of Science - Health Administration
High School Diploma
Skills
Comprehensive knowledge of administrative office functions
including patient care coordination and healthcare administration.
Proficient in EHR systems (Epic)
scheduling software
and Microsoft Office Suite
Solid expertise in HIPAA compliance and medical terminology
Strong interpersonal skills with excellent verbal and written communication abilities.
Experienced Training Specialist with a background in staff onboarding
problem-solving
and conflict resolution.
Dependable team player known for strong attention to detail
organizational skills
and adaptability
Monitor check-in and check-out process for patients
ensuring smooth operations and timely updates to patient records.
Conducted thorough insurance verification for patient appointments
ensuring accurate coverage details and processing claims in accordance with company policies.
Served as the primary point of contact for patients and families
addressing scheduling preferences and treatment locations.
Coordinated and scheduled provider’s visit
infusions
and radiology procedures with accuracy
proper documentation
and clear patient instructions.
Communicated with healthcare providers and nursing staff to research modified orders and ensure appropriate treatment plans.
Timeline
Float Pool Associate
Piedmont Healthcare
05.2026 - CurrentRead More
Outreach Lab Associate
Randstad (Temp Agency)
12.2025 - 04.2026Read More
Lead Patient Care Coordinator/ Complex Scheduler
Emory Healthcare
11.2021 - 08.2025Read More
Patient Access Rep/ Call Center Associate
Emory Healthcare
07.2019 - 11.2021Read More
Creekside High School
High School Diploma
Read More
University of Phoenix
Bachelor of Science from Health Administration
Read More