- English
Nicollette Head
Indianapolis,IN
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
D.A.D.S HVAC
Greenwood, IN
- Current
Optician
SVS VISION
Indianapolis, IN
09.2020 - 12.2022
- I check the patient’s in, give them their paperwork, take them back and do the pretest on the patient’s. Then after they see the doctor, I help them pick out frames, order contacts and put all their new updated information into the computer. Do glasses adjustments as well. I answer the phones and do regular office duties, as in getting insurance approvals, getting papers ready for when the patients come in.
Closing Manager
DEERING CLEANERS
Indianapolis, IN
05.2019 - 07.2020
- Take customers orders in/ book& tag them
- Inventory
- Cash customers out
- Clean and stock store
- Resolve any problems if any
Cleaner/mover
Service Master
Greenfield, IN
09.2016 - 12.2016
- I would go to the customers home and pack up all their belongings and furniture. Then we would take everything back to the warehouse and restore it to the best of our ability. Which means clean all belongings to almost brand new looking. I would also do carpet cleanings.
Crew Member/Cashier
Taco Bell
Indianapolis, IN
10.2015 - 07.2016
- I took customers orders inside and through the drive thru. I also would stock and clean the dinning area and the back of the store. Sometimes I would make the food.
Education
High School Diploma/ GED -
Walker Career Center
Indianapolis, IN2017
Skills
- Oversaw cash handling activities, including processing transactions and reconciling cash drawers
- Managed staff coordination and inventory control to optimize restaurant performance and profitability
- Monitored patient conditions and collaborated with healthcare teams to optimize care delivery
- Utilized essential math skills to facilitate effective decision-making and enhance operational efficiency
- Coordinated administrative tasks, including patient record management and insurance verification, to support clinic operations
- Managed packaging processes, coordinating materials and logistics to optimize supply chain efficiency
- Achieved improved accuracy in medical records management through diligent oversight of documentation processes Enhanced patient care by facilitating quick access to essential medical information Strengthened compliance with regulatory standards by maintaining meticulous records
- Executed advanced features of Microsoft Word to streamline document creation and improve workflow efficiency
- Achieved significant sales increases through targeted customer outreach and relationship building Drove team performance by implementing best practices in sales techniques Cultivated a positive shopping experience that resulted in repeat business
- Managed staff performance and provided guidance to foster a productive work environment
- Implemented effective sales management practices to drive market expansion and client retention
- Implemented inventory control measures and staff training programs to ensure efficient store management
- Developed and maintained structured records management protocols to facilitate accurate information retrieval and storage
- Executed daily warehouse tasks, including receiving, organizing, and shipping products to ensure timely delivery
- Produced high-quality documents that improved communication efficiency Enhanced team collaboration through effective document sharing and editing Achieved improved accuracy in written materials by implementing thorough proofreading processes
- Achieved seamless communication and scheduling through proficient use of Microsoft Outlook Enhanced team collaboration by organizing shared calendars and coordinating critical meetings Improved overall workflow by implementing effective email management strategies
- Achieved seamless loading and unloading processes, minimizing delays and maximizing productivity Enhanced team performance through effective communication and collaboration Improved safety compliance by implementing standardized procedures for material handling
- Achieved optimal cleanliness in commercial environments through effective management of cleaning teams Improved operational efficiency by streamlining cleaning processes Elevated client satisfaction ratings through meticulous attention to detail in service execution
- Achieved seamless remote access for users, improving productivity and collaboration Enhanced user satisfaction through effective troubleshooting and support of remote desktop services Streamlined training processes, resulting in quicker onboarding for new team members
- Coordinated scheduling, patient records management, and communication to support healthcare delivery
- Conducted detailed patient interactions, focusing on clear communication and empathy
- Achieved improved data accuracy and reporting efficiency through advanced use of Microsoft Excel Delivered comprehensive data analysis that informed strategic decisions Enhanced project outcomes by implementing effective spreadsheet solutions
- Utilized extensive experience in optics to drive project success and optimize performance outcomes
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service delivery by streamlining processes and improving team collaboration Fostered positive relationships with customers, resulting in increased retention rates
- Strategically negotiated terms and conditions to optimize project outcomes and ensure alignment with organizational goals
- Achieved high guest satisfaction ratings through effective management of front desk activities Improved operational efficiency by implementing streamlined check-in and check-out processes Enhanced communication between departments to resolve guest issues swiftly
- Achieved high customer satisfaction by streamlining cash register processes Improved transaction speed through effective training of team members Enhanced accuracy in cash handling, contributing to overall store efficiency
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Managed inventory control and merchandising strategies to maximize product visibility and availability
- Managed route planning and navigation to optimize delivery schedules and enhance operational efficiency
- Executed detailed assembly tasks, focusing on precision and adherence to safety standards
- Achieved high patient satisfaction ratings through proactive service initiatives Improved appointment scheduling efficiency, resulting in reduced wait times Enhanced communication channels between patients and healthcare providers, fostering a supportive environment
- Analyzed sales data using retail math techniques to inform strategic decision-making and drive profitability
- Developed and maintained strong client relationships through effective inside sales techniques and product knowledge
- Executed tasks using a range of computer technologies, ensuring effective data management and communication
- Managed daily operations and team coordination to ensure seamless service delivery in a casual dining atmosphere
- Assessed documentation for clarity and completeness, facilitating effective communication and project alignment
- Troubleshot and resolved issues within Windows systems, enhancing user experience and system reliability
- Achieved high guest satisfaction ratings through effective management of front desk activities Improved operational efficiency by implementing streamlined check-in and check-out processes Enhanced communication between departments to resolve guest issues swiftly
- Analyzed performance metrics to identify areas for improvement and drive results
- Achieved high guest satisfaction ratings through effective management of service teams Improved operational efficiency by implementing streamlined processes Fostered a welcoming environment that encouraged repeat business and positive reviews
- Achieved high customer satisfaction ratings through effective service and product knowledge Improved store efficiency by reorganizing inventory layout for better accessibility Enhanced team performance by providing ongoing training and support
- Executed comprehensive moving strategies, addressing all aspects of relocation for optimal outcomes
- Implemented management practices to foster collaboration and drive project success
- Developed and maintained organized systems for tracking time allocation across various projects
- Reviewed and confirmed insurance details to maintain compliance and support operational efficiency
- Achieved streamlined workflows by optimizing the use of Microsoft Office applications Enhanced data reporting accuracy through effective use of Excel functions Improved presentation quality by applying advanced formatting techniques in PowerPoint
- Coordinated scheduling, training, and performance evaluations to support team development and business objectives as Assistant Manager
- Windows
- Front Desk
- Management
Certification
- Driver's License
- Present
Languages
Timeline
Optician
SVS VISION
09.2020 - 12.2022
Closing Manager
DEERING CLEANERS
05.2019 - 07.2020
Cleaner/mover
Service Master
09.2016 - 12.2016
Crew Member/Cashier
Taco Bell
10.2015 - 07.2016
Office Manager
D.A.D.S HVAC
- Current
High School Diploma/ GED -
Walker Career Center