Eric Newton
Shoreline,WA
Summary
Professional with strong expertise in front-end operations, ready to drive success in dynamic retail environment. Proven ability to lead teams, ensuring efficiency and high-quality customer service. Highly adaptable and solution-focused, skilled in inventory management, staff training, and maintaining store standards. Known for fostering collaborative work environments and achieving tangible results.
Overview
25
25
years of professional experience
Work History
Assistant Front End Manager
Fred Meyer
12.2020 - 07.2025
- Oversaw daily store operations and upheld customer service standards.
- Managed staff scheduling to guarantee optimal coverage during peak hours.
- Designed and executed training programs to elevate team performance and deepen product knowledge.
- Oversaw inventory management, ensuring timely restocking and minimizing shrinkage.
- Spearheaded initiatives to enhance checkout efficiency, driving improvements in customer satisfaction rates.
- Facilitated collaboration with department managers to enhance communication and optimize operational processes.
- Optimized front-end operations to enhance customer satisfaction and resolve concerns effectively.
- Implemented enhanced loss prevention strategies by diligently monitoring front-end activities.
- Facilitated open communication channels among staff members to cultivate a supportive work environment.
- Managed store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Optimized scheduling techniques to align employee availability with store requirements.
- Cultivated a culture of exceptional customer service by exemplifying positive attitudes and upholding high-performance standards within front-end team.
- Conducted regular evaluations of employee performance, observing work habits and delivering constructive feedback.
- Managed scheduling of breaks and lunches to ensure optimal coverage at registers.
- Guided new employees in understanding company policies, cash handling procedures, and customer service best practices.
- Optimized task prioritization and time management in a dynamic retail setting.
- Resolved escalated customer issues with professionalism, ensuring timely conflict resolution.
- Mentored employees and facilitated training on effective sales strategies for managing complex issues and challenging customers.
- Oversaw cash drawer management across multiple checkout stations to ensure sufficient cash availability.
- Addressed customer concerns with friendly, knowledgeable service, ensuring prompt and effective issue resolution.
- Welcomed visitors and customers upon arrival, providing assistance and addressing inquiries.
- Fostered positive relationships with colleagues to enhance workplace morale.
- Managed opening and closing procedures while overseeing shift transitions to ensure operational efficiency.
- Spearheaded recruitment, interviewing, and hiring processes while establishing a mentoring program to enhance employee engagement.
- Facilitated organization and oversight of assignments to enhance operational excellence.
- Optimized staffing levels during peak periods by developing employee schedules and tracking attendance.
Technician/ Hospital Manager
A Healing Vet
01.2013 - 06.2017
- Oversaw patient care execution in alignment with physician directives. Directed anesthesia procedures and monitored surgical patients for optimal outcomes. Coordinated appointment scheduling and supply ordering to enhance operational efficiency. Resolved client concerns and complaints to maintain high satisfaction levels. Supervised invoicing and inventory management to ensure resource availability.
General Manager
Five Guys
10.2017 - 11.2020
- Implemented process optimization strategies that resulted in increased operational efficiency.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw daily restaurant operations, ensuring high standards of service and efficiency.
- Trained and mentored staff, fostering a team-oriented work environment.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Coordinated staff schedules to meet peak demand periods effectively.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
Server/Lead Cook/ Stewarding Supervisor
Lynnwood Convention Center
10.2007 - 10.2017
- Oversaw customer service operations to fulfill needs and expectations. Coordinated meal preparation and plating for service efficiency. Managed food expediting for events while ensuring timely delivery. Handled event documentation and provided client support through effective communication.
Pet Nurse
Banfield
12.2009 - 09.2011
- Responsibilities include assisting the Doctors, checking patients into rooms, blood draws, catheter placement, vaccine administration, lab work, Surgery prep, anesthetic monitoring, answering phones, entering medical chart notes and closing procedures.
Surgery Assistant/ Trainer/ Receptionist
Helping Hands Veterinary
11.2008 - 12.2009
- Responsible for monitoring anesthesia, preparing patients for surgery, assisting the doctors and waking the animals up. Responsible for the training of new staff and the opening and closing of Reception. Close interaction with clients and problem solving with the doctors. Also in charge of maintaining and fixing all computer problems and updating all Avimark software.
Cook/Server
The Rock
05.2008 - 11.2008
- Responsible for cooking orders in both the Pizza and Pasta lines as well as doing prep work. Also did serving part time where I was responsible for taking orders, serving food and extensive customer interaction.
Server/Floor Manager
Elmers
10.2007 - 04.2008
- Responsible for serving customers and meeting their needs and expectations. Also responsible for supervising the floor and solving problems.
Lead Customer Service/ Professional Pet Stylist
PetsMart
05.2005 - 04.2007
- Responsible for customer service, supervising other customer service associates and grooming pets.
Customer Service/ Nurse Assistant
Banfield
05.2005 - 11.2005
- Responsible for cashiering and customer service. Also responsible for assisting nurse in daily duties. Skilled as a client service coordinator.
Lead Technician/ Reception
Animal Care Center
02.2004 - 05.2005
- Responsible for care of all animals, assisting in exam rooms and surgery. Performing blood and lab work and assisting the doctor.
Host
Elmers
12.2003 - 09.2004
- Responsible for greeting, seating, serving water, cashiering, assisting servers and assisting in bussing.
Customer Service
Arnold Hay and Grain
11.2003 - 01.2004
- Responsible for cashiering and assisting customers with their purchasing needs.
Assistant Technician/ Maintenance
A Pet Care Clinic
01.2003 - 12.2003
- Responsible for assisting the doctor, as well as all after hours maintenance.
Customer Service/ Cashier
Fin and Feather
06.2000 - 08.2002
- Responsible for care of animals, helping customers with purchasing needs and cashiering.
Education
Bachelors of Science - Nursing
Seattle University
Seattle, WA11.2025
AA - Pre-Nursing
Edmonds Community College
Edmonds, WA01.2013
High School - undefined
Meadowdale High School
Lynnwood, WA01.2005
Skills
- Utilized advanced customer service techniques to foster positive relationships and ensure client retention
- Engaged in empathetic listening to understand diverse perspectives and support interpersonal relationships
- Implemented organizational techniques to successfully manage multiple tasks simultaneously
- Exhibited proficient leadership and management abilities to foster a collaborative work environment
- Applied advanced computer skills to troubleshoot technical issues and support team initiatives
- Executed training sessions on POS systems to improve team proficiency and customer service delivery
- Conducted comprehensive training sessions to equip staff with essential knowledge and competencies for their roles
- Oversaw cash handling processes, maintaining compliance with financial regulations and company policies
- Processed customer payments and maintained cash register functionality to enhance service delivery
- Coordinated and assigned tasks among team members to enhance collaboration and workflow
- Managed staff supervision, fostering a collaborative environment to achieve organizational goals
- Achieved seamless employee scheduling that maximized productivity and minimized conflicts Improved team performance through effective shift management and communication Enhanced operational efficiency by streamlining scheduling procedures
- Monitored project timelines and adjusted schedules to ensure timely completion of deliverables
- Engaged in attentive listening to foster positive relationships and facilitate productive discussions
- Performed detailed cash counting activities, verifying amounts and reconciling discrepancies to uphold accountability
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
- Conducted training workshops and provided ongoing mentorship to foster a culture of continuous learning
- Monitored and assessed goals and performance indicators to support organizational objectives
- Managed scheduling, correspondence, and documentation to ensure smooth daily operations
- Organized and led team building exercises aimed at fostering trust and cooperation among team members
- Executed cash transactions with meticulous attention to detail, minimizing discrepancies and enhancing trust in financial operations
- Achieved increased employee satisfaction through the implementation of targeted motivation strategies Enhanced team productivity by fostering a supportive and engaging work environment Drove initiatives that resulted in improved employee retention and morale
- Oversaw accurate processing of monetary exchanges, safeguarding against discrepancies
- Implemented effective staff management strategies to optimize workforce engagement and development
- Achieved seamless operational transitions through effective management of opening and closing procedures Fostered team collaboration to uphold high standards of procedural compliance Enhanced training programs for new hires, resulting in improved adherence to protocols
- Analyzed customer feedback and implemented solutions to address complaints and improve overall service experience
- Streamlined document preparation through proficient word processing techniques and tools
- Analyzed checkout transactions and identified areas for improvement in service delivery
RELEVANT COURSEWORK
Mathematics, English, Spanish, Geography, Public Speaking
Timeline
Assistant Front End Manager
Fred Meyer
12.2020 - 07.2025
General Manager
Five Guys
10.2017 - 11.2020
Technician/ Hospital Manager
A Healing Vet
01.2013 - 06.2017
Pet Nurse
Banfield
12.2009 - 09.2011
Surgery Assistant/ Trainer/ Receptionist
Helping Hands Veterinary
11.2008 - 12.2009
Cook/Server
The Rock
05.2008 - 11.2008
Server/Lead Cook/ Stewarding Supervisor
Lynnwood Convention Center
10.2007 - 10.2017
Server/Floor Manager
Elmers
10.2007 - 04.2008
Lead Customer Service/ Professional Pet Stylist
PetsMart
05.2005 - 04.2007
Customer Service/ Nurse Assistant
Banfield
05.2005 - 11.2005
Lead Technician/ Reception
Animal Care Center
02.2004 - 05.2005
Host
Elmers
12.2003 - 09.2004
Customer Service
Arnold Hay and Grain
11.2003 - 01.2004
Assistant Technician/ Maintenance
A Pet Care Clinic
01.2003 - 12.2003
Customer Service/ Cashier
Fin and Feather
06.2000 - 08.2002
Bachelors of Science - Nursing
Seattle University
AA - Pre-Nursing
Edmonds Community College
High School - undefined
Meadowdale High School