Ciera Johnson
Glen Allen,VA
Summary
Dedicated Certified Medical Assistant with 15 years of experience in patient care. Proficient in phlebotomy, vaccinations, and point-of-care testing, including urinalysis and rapid COVID testing. Experienced with EMR systems such as eClinicalWorks and Epic. Skilled in performing vital measurements, vision and hearing screenings, and assisting with GYN exams and various in-office procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Creative Care Nursing Agency
Brooklyn, New York
05.2010 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Assisted healthcare providers with patient examinations and procedures.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Maintained accurate records of patient visits, ensuring comprehensive documentation of diagnosis, treatment notes, and prescriptions.
- Coordinated patient appointments and follow-up visits, enhancing patient access to care.
- Communicated with patients to address inquiries and concerns promptly.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Facilitated accurate billing and insurance verification to ensure patient coverage.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Participated in team meetings to identify workflow improvements and enhance patient care outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Contacted medical facilities to schedule patients for admission.
- Managed patient records using electronic health record systems.
Certified Medical Assistant
Commonwealth Primary Care
Henrico, VA
04.2025 - 12.2025
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
- Administered vaccinations according to immunization schedules while maintaining accurate records
- Instructed patients on medication protocols, post-treatment care, and preventive strategies to support overall health
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
- Counseled patients on lifestyle modifications such as diet changes or exercise routines under the guidance of healthcare providers
- Conducted pre-visit screenings to gather relevant patient information and ensure accurate documentation for healthcare providers
- Delivered emotional support to patients, fostering trust and comfort throughout their healthcare experience
- Maintained strict confidentiality when handling sensitive patient information per HIPAA regulations
- Placed Holter monitors on patients and explained their purpose and usage.
Certified Medical Assistant
Primary Health Group
Chipp-Richmond, VA
12.2023 - 04.2025
- Reviewed and verified comprehensive medical histories, allergies, and screenings to support accurate diagnosis and care.
- Measuring Vitals
- Administering injections.
- Performed ear irrigation procedures for patients.
- Point of care testing
- Escorted patients to examination rooms, ensuring comfort and preparation for examinations.
- Reviewing and verifying current medication list
- Responded to patient requests for medication refills, facilitating timely access to prescribed treatments.
- Assisting provider with in office procedures
Certified Medical Assistant (CMA)
VCU Health System
Richmond, VA
11.2022 - 12.2023
- Assisted provider with biopsies, suture removals, and wound dressings to support effective patient care.
- Roomed patients and reviewed/updated charts for medications and procedures to ensure accurate patient records.
- Supported clinical operations at Stony Point Dermatology to enhance overall efficiency and patient service.
- Managed patient records using electronic health record systems.
- Prepared examination rooms and ensured cleanliness standards were met.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assisted healthcare providers with patient examinations and treatments.
Care Promoter/ Certified Medical Assistant
JenCare Senior Medical Center
Richmond, VA
12.2021 - 11.2022
- Administer injections (health maintenance injections such as PPD, Pneumovax23, TD and DTAP, COVID-19 vaccine (Pfizer and Moderna)
- Administered medication injections including Rocephine, Toradol, Solumedrol, Lasix, Vitamin B12, and Testosterone.
- Measured patient vital signs to assess health status.
- Reviewed yearly screenings for patients, including depression (PHQ9), alcohol, bleeding and bruising, COPD, VPT, and cognitive assessments, to ensure comprehensive health evaluations.
- Blood draws, packaging labs, COVID 19 swabs, Influenza swabs
- Conducted EKG tests to assess cardiac health.
- Performing Diabetic Foot Fittings for custom shoe inserts.
- Performing Telehealth visits
- Engaged with seniors to promote health services and wellness programs.
- Assisted physicians with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Conducted routine lab tests and prepared specimens for analysis.
- Educated patients on medication usage and treatment plans.
- Maintained cleanliness and organization of the clinical environment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Certified Medical Assistant/Phlebotomist
Anthem, Inc.
Richmond, VA
01.2020 - 12.2021
- Executed blood draws to facilitate diagnostic testing
- Operated CBC and hemoglobin A1C machines to support accurate diagnostic testing
- Measured vitals manually
- Health screening questions
- Monofilament testing
- Conducted ankle-brachial index tests to assess blood flow
- Conducted DRE eye exams to assess vision health
- Provided vaccinations following established health protocols
- Escorting patients into exam rooms
- Maintained proficiency in EMRs for accurate patient data management
- Obtained prior authorizations for medical services to facilitate timely patient care
- Input authorizations for patients
- Completed HEDIS measures to uphold quality of care standards and enhance patient outcomes
Medical Assistant
Staffing Agency
Henrico, VA
12.2017 - 12.2019
- Measured vitals, administered injections, EKG, audiometry, vision exam, and spirometry.
- Escorted patients to exam rooms, reviewed medical and social history in EMR system (Athena) to prepare for physician consultations.
- Assisted physician with in office procedures.
- Called patients to review lab results, triaged calls, processed prior authorizations, managed refill requests, and scheduled appointments to streamline patient care.
- In office lab duties: Glucose testing, PT/INR, Strep, Influenza, Mono, Pregnancy, and Urinalysis.
- Educated patients on medication usage and treatment plans.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Facilitated contract management, ensuring compliance with organizational standards to support operational effectiveness.
Middle Nurse
Primary Health Group Ironbridge
Chester, VA
07.2016 - 12.2017
- Roomed patients, reviewed medical histories, managed medications, measured vitals, administered injections and vaccinations, cleaned exam rooms after each visit, and stocked and ordered supplies to ensure readiness for patient care.
- Supported physician in conducting examinations, tests, and procedures.
- Conducted lab duties including glucose testing, PT, INR, strep, influenza, mono, pregnancy tests, urinalysis (with and without auto scope), and CBC testing to support accurate diagnostics.
- Documented patient progress and maintained accurate health records.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Provided emotional support to patients during challenging health situations.
- Sterilized medical equipment with cleaning agents and autoclave to maintain safety and hygiene standards.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
Medical Assistant
SMG ENT & Allergy
Berkeley Heights, NJ
12.2015 - 07.2016
- Prepared and stocked exam rooms, measured patient vitals, recorded medical and medication history in EMR system Allscripts to ensure efficient patient care.
- Managed front end duties including prior authorizations for surgeries and medications, scheduling appointments, inputting physician orders, and ordering medical and office supplies from vendors to support clinic operations.
- Educated patients on medication usage and treatment plans.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained cleanliness and organization of the clinical environment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Cleaned and maintained medical equipment following procedures and standards.
- Utilized maternity leave to focus on family responsibilities during summer 2014.
Medical Assistant
Complete Care
Scotch Plains, NJ
12.2014 - 12.2015
- Clinical duties: Prepared exam rooms for Patients including Gynecological exams, escorted patients into exam rooms, taking vitals, recorded medical, medication, and chief complaint of patients, into EMR (Clinical, Aprima, and Allscripts)
- Executed diagnostic tests including injections, Mantoux placement and readings, phlebotomy, EKGs, audiometry screenings, spirometry tests, and visual screenings, contributing to comprehensive patient health assessments.
- Executed diagnostic tests including glucose, PT/INR, mono, and strep testing to support patient care and treatment decisions.
- Conducted urinalysis and performed urine drug screens (both NON-DOT and DOT) and hair drug testing for comprehensive patient assessments.
- Performed comprehensive physical exams for CDL certification and Workers' Comp fit for duty assessments to ensure compliance with health standards.
- Administered oxygen and nebulizer treatments to support respiratory care for patients.
- Front end duties: Scheduled and registered patients, insurance verification, heavy call volumes, monetary and credit transactions performed for services and co-pays.
- Moved to Virginia in June 2016 to pursue new opportunities and continue career growth.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Supported administrative staff by processing payments.
Medical Assistant
IMA Urgent Care
Port Monmouth, NJ
09.2011 - 12.2014
- Prepared patients for medical evaluations
- Recorded blood pressure, heart rate, and temperature
- Performed blood draws for laboratory testing
- Executed suture removal, facilitating healing and minimizing infection risk.
- Managed wound dressing changes, ensuring optimal care and preventing infection.
- Administered influenza vaccinations to patients to enhance immunity.
- Provided tetanus-diphtheria vaccinations to enhance patient immunity.
- Conducted PPD placements to facilitate early detection of tuberculosis.
- Conducted EKG tests, monitoring cardiac activity to aid in identifying abnormalities.
- Assisting Provider with in office procedures such as suture placement, stent and sling placement.
- Strep, influenza swab testing
- Assisted physicians with patient examinations and medical procedures.
- Scheduled patient appointments and coordinated follow-up visits.
- Documentation in EMR system (Allscript)
- Managed patient records using electronic health record systems.
- Maintained cleanliness and organization of the clinical environment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted routine lab tests and prepared specimens for analysis.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Internal Medicine Associates
Watchung, NJ
11.2009 - 09.2011
- Completed M.A. Externship and after completion I was hired as a CMA.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments according to physician instructions.
- Assisted physicians with patient examinations and medical procedures.
- Assisted Provider with Botox injections as well as laser hair removal.
- Coordinated with pharmacies to efficiently submit and refill patients' prescriptions, ensuring timely access to medications.
- Filed insurance claim forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted routine lab tests and prepared specimens for analysis.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Maintained and organized patient records in electronic health record systems to support accurate and efficient patient care.
- Scheduled patient appointments and coordinated follow-up visits to enhance continuity of care and improve patient satisfaction.
- Maintained cleanliness and organization of the clinical environment.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Supported administrative staff by processing payments.
Education
Clinical Psychology -
Liberty University
Remote05-2015
Medical Assistant (Certified) -
Sanford Brown Institute
Iselin, NJ11-2009
High school diploma -
Union High School
Union, NJ06-2004
Skills
- Medical assisting
- Patient Care
- Managing patient records
- Patient service
- Patient observation
- Direct patient care
- Medical receptionist
- Phlebotomy
- Venipuncture
- Injection administration
- Vaccination administration
- Injections
- Medical Terminology
- Clinical research
- Medical Coding
- ICD Coding
- ICD-9
- ICD-10
- CPT Coding
- EHR Systems
- EHR management
- Allscripts
- Epic
- NextGen
- Athenahealth
- EClinicalWorks
- Medical office experience
- Office Management
- Scheduling
- Appointment scheduling
- Medical Scheduling
- Patient consultations
- Documentation review
- Progress documentation
- Patient flow optimization
- Time management
- Organizational skills
- Multitasking
- Communication skills
- Phone etiquette
- Employee Orientation
- Sanitation
- Computer Skills
- Computer literacy
- Computer Operation
- Typing
- 10 key typing
- Google Docs
- Microsoft Word
- Microsoft Excel
- Filing
- Database management
- Clerical Experience
- Office experience
- Administrative experience
- Allied health
- Caregiving
- Private practice experience
- Outpatient clinic experience
- Inpatient
- Urgent care
- Family medicine
- Dermatology
- Otolaryngology
- Geriatrics
- Pain management
- Wound care
- Medical collection
- DME
- Laboratory experience
- ECG equipment
- HIPAA
- Professionalism
- Quality improvement
- Medical diagnostic testing
- Anatomy Knowledge
- Patient education
- Vital Signs Experience
- Triage
- Subcutaneous (SubQ) medication administration
- Blood sampling
- HEDIS
- CPR
- CPR Certified
- Interviewing
- Working with adult populations
- Level II trauma center experience
- Moodle
- Blackboard
- LMS
- Clinical experience
- Employee training
- Care coordination
- Healthcare regulations
- Insurance Verification
- Allergy care
- Transcription
- Case management
- Office procedures
- Patient charting
- Patient diagnostics
- Documentation
- Progress notes
- CPR Certified
- Patient flow optimization
- Medical diagnostic testing
- Anatomy Knowledge
- Patient charting
- Allied health management
Certification
- AED Certification, 09/01/25, 09/30/26, yearly
- Certified Medical Assistant (CMA), 09/01/25, 09/30/26, yearly
- Basic Life Support Certification, 08/01/24, 08/31/26
Personal Information
- Authorized To Work: US for any employer
Timeline
Certified Medical Assistant
Commonwealth Primary Care
04.2025 - 12.2025
Certified Medical Assistant
Primary Health Group
12.2023 - 04.2025
Certified Medical Assistant (CMA)
VCU Health System
11.2022 - 12.2023
Care Promoter/ Certified Medical Assistant
JenCare Senior Medical Center
12.2021 - 11.2022
Certified Medical Assistant/Phlebotomist
Anthem, Inc.
01.2020 - 12.2021
Medical Assistant
Staffing Agency
12.2017 - 12.2019
Middle Nurse
Primary Health Group Ironbridge
07.2016 - 12.2017
Medical Assistant
SMG ENT & Allergy
12.2015 - 07.2016
Medical Assistant
Complete Care
12.2014 - 12.2015
Medical Assistant
IMA Urgent Care
09.2011 - 12.2014
Certified Medical Assistant
Creative Care Nursing Agency
05.2010 - Current
Medical Assistant
Internal Medicine Associates
11.2009 - 09.2011
Clinical Psychology -
Liberty University
Medical Assistant (Certified) -
Sanford Brown Institute
High school diploma -
Union High School