Ciera McDonald-Lewis

Developed and executed programs aligned with resident interests, enhancing overall engagement. Fostered community vibrancy by promoting participation in social, educational, and recreational activities. Assessed individual interests to create personalized activity plans enhancing well-being. Coordinated efforts with departments, families, and volunteers to enrich resident experiences. Maintained accurate documentation of participation, feedback, and progress for continuous improvement. Managed budgets and resources to support efficient program delivery and sustainability. Served as liaison to advocate for resident needs and preferences, fostering effective communication with staff. Provided training and mentorship to team members, fostering professional development and collaboration.

Supervised caregiving staff, ensuring adherence to company policies and state regulations for quality care. Coordinated staffing schedules, effectively managing call-offs to maintain adequate coverage. Administered medications accurately, documenting procedures in accordance with facility guidelines. Reported resident concerns to nursing and management teams, facilitating timely interventions and improved resident satisfaction. Assisted residents with daily living activities, promoting dignity and independence. Supported interdisciplinary teams to achieve optimal resident outcomes and satisfaction. Coached and retrained staff, maintaining high standards of care and enhancing team competency.

• Supervised weekend staff to ensure smooth daily operations.
• Coordinated schedules and assignments for weekend shifts.
• Trained new employees on customer service standards and procedures.