CIERA PITTMAN
Homewood,IL
Summary
Dedicated customer service professional with a commitment to ensuring customer satisfaction and driving company success. Proficient in data entry with a keen eye for detail and accuracy. Knowledgeable in current codes and insurance procedures, adept at building and updating files. Flexible individual experienced in providing over-the-phone instructions and coordinating responses with communication centers.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Associated Urological Specialists
Alsip, IL
02.2020 - 01.2025
- Addressed incoming calls to determine and execute necessary actions.
- Implemented insurance verification through software solutions such as Epic, Availity, and One Source.
- Completed obligatory training to keep current with changes in company policies.
- Resolved conflicts with dissatisfied patients through effective customer service interaction.
- Input patient data and appointments into the E.H.R and patient scheduling software.
- Leveraged available data to enhance understanding of SBU's operations.
- Maintain compliance with HIPAA.
Customer and Dispatching Service Representative
SCR Transportation
Chicago, IL
01.2018 - 03.2021
- Tracked changes in computer system to keep records current and accurate.
- Answered customer requests with information about product availability, shipping information and status updates.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Youth Support Specialist
Aunt Martha’s Health & Wellness
Chicago, IL
12.2018 - 02.2020
- Promoted the safety and well-being of each youth participating in the program through proper utilization of behavior management techniques.
- Provided the direct day-to-day to the youth while teaching them appropriate social skills and implementing the youth’s care/behavior management plans.
- Establish a therapeutic environment that emphasizes the physical and emotional safety of youth that reside in the program.
- Provide therapeutic and skill building interventions, as dictated by the youth’s care, supervision, and/or behavior management plans, in individual and group settings.
- Follow protocol as it relates to ensuring client safety including the use of de-escalation techniques and adherence to the behavior management/ clinical model.
Patient Registration Clerk
Ingalls Family Care Center
Tinley Park, IL
09.2014 - 12.2017
- Verify insurance and collected critical data elements to properly identify and bill patients.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Meet needs of physicians and other treating team members with timely retrievals of patient medical records.
Education
Associate Degree In Computer Science - Cyber Security
Southern New Hampshire University
Hooksett, NHSkills
- Data Transcription
- MS Word, Excel , PowerPoint, Visio
- Healthcare Regulations
- Patient Information Management
- Problem-solving skills
- Customer support
- Data entry
- Typing 55 wpm
- Customer relationship management (CRM)
Timeline
Call Center Representative
Associated Urological Specialists
02.2020 - 01.2025
Youth Support Specialist
Aunt Martha’s Health & Wellness
12.2018 - 02.2020
Customer and Dispatching Service Representative
SCR Transportation
01.2018 - 03.2021
Patient Registration Clerk
Ingalls Family Care Center
09.2014 - 12.2017
Associate Degree In Computer Science - Cyber Security
Southern New Hampshire University