SAMARA CIUFFARDI BLOOM
Philadelphia
Summary
Customer Service Specialist with extensive experience in delivering exceptional service in dynamic settings. Skilled in managing customer inquiries via phone and email, processing orders, and ensuring accurate record-keeping. Effective communicator with strong time management and problem-solving abilities aimed at improving customer experience. Experienced in teamwork to meet service objectives and address challenges efficiently.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Accenture
09.2025 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Store Manager/Sales Manager
Rocky's Crystals & Minerals
- Assisted with managing employees, creating weekly schedules, day off requests, covering last minute call-outs, training and interviewing new hires, and delegating daily tasks and responsibilities. Organized the store by ensuring clean and front-facing displays to provide a smooth customer experience, and putting up seasonal decorations. Maintained accurate cash handling, processing of credit card information, and making purchases for the store. Conducted inventory every week, stocked new and returning products, and maintained frequent communication to owners on current inventory.
Verification Specialist
PeopleShare
- Responsible for independently opening and closing the store, setting alarms and responding to set off alarms. Greeted customers with a smile, acted as a source of information on the available products, and recommended the appropriate products for the unique needs of each client. Posted daily on the store's social media promoting the brand, new products, and 15-20 second promotional videos. Verified borrowers place of work in accordance with company policy. Accurate and prompt data entry. Obtaining a complete credit history of clients to streamline workflow. Verifying companies relevant information and enter into appropriate database.
Customer Service Associate
Wawa
- Greeted customers in person and on the phone. Answered product questions with up-to-date knowledge of sales and promotions. Ensured superior service by helping customers with concerns and questions. Maintained cleanliness and presentation of shelves, deli, coffee area, express cases. Monitored cash drawers in multiple checkout stations to ensure cash supply. Frequently checked product codes up to date so that food is always fresh. Helped customers select items, and make special orders and requests.
Education
GED -
Rowan College of South Jersey
Skills
- Verbal and written communication
- Data transcription
- Customer support center
- Business support skills
- Written transcription service
- Customer service
- Call management
- Account maintenance
- Customer complaint handling
- Call handling accommodations
- Client assistance
- Package monitoring
- Transaction processing
- Telephonic control techniques
- Information input
- Problem-solving techniques
- Skilled in SAP
- Customer engagement
- Cash management
- Customer service operations
- Data entry
- Project management
- Problem solving
- Conflict resolution
- Adaptability to change
Languages
- English C1
- Spanish B2
Timeline
Call Center Representative
Accenture
09.2025 - Current
Store Manager/Sales Manager
Rocky's Crystals & Minerals
Verification Specialist
PeopleShare
Customer Service Associate
Wawa
GED -
Rowan College of South Jersey