Maria Perez Bustillos
El Paso,TX
Summary
I am a motivated university student pursuing a career in healthcare with experience in customer service and communication. I am skilled in working with diverse people, problem-solving, and maintaining a professional and positive attitude in fast-paced environments. Lastly, dedicated to personal and professional growth while providing excellent service and support to others.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Spectrum
El Paso, Texas
04.2025 - Current
- Boosted customer satisfaction ratings by promptly answering questions, providing tailored solutions, and resolving issues effectively.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with troubleshooting equipment and service problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Resolved technical issues for internet and cable service disruptions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Collaborated with team members to streamline customer service processes, enhancing overall efficiency.
- Provided feedback to management on common customer concerns and trends.
Call Center Representative
Alorica
El Paso, Texas
03.2022 - 04.2025
- Provide active listening to ensure that issues raised by customers are resolved in a satisfactory manner.
- Identified the needs of customers promptly and efficiently.
- Delivered excellent service and attention to customers during face-to-face interactions and phone conversations.
- Achieved high customer satisfaction by implementing creative solutions to resolve issues.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ability to express yourself in more than one way, ensuring clients' understanding.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Facilitated training sessions to promote best practices among team members.
- Led training sessions for peers, improving team skills and service delivery.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Led team meetings to discuss project updates and address challenges.
- Analyzed performance metrics to identify areas for process improvement.
- Developed strategic plans to enhance operational efficiency across departments.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Provider
Homewatch Caregivers
El Paso, Texas
03.2021 - 04.2022
- Provided daily personal care to clients, ensuring comfort and safety.
- Administered medication as prescribed, monitored for side effects.
- Tracked client health consistently to deliver timely support and interventions.
- Documented daily activities and changes in client condition accurately and promptly.
- Developed and implemented engaging activity plans tailored to client interests.
- Facilitated safe living environments by collaborating with families and staff to address concerns and challenges.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Built strong connections with patients to enhance communication and understanding of their needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
cashier and server
Deli Street
El Paso, Texas
01.2019 - 01.2021
- Delivered exceptional customer service by fostering positive interactions and addressing customer needs.
- Ensured timely delivery of customer orders with attention to detail in presentation and availability.
- Processed customer transactions efficiently at Deli Street.
- Managed cash register and maintained accurate cash drawer balance.
- Answered customer inquiries about menu items and specials to enhance dining experience.
- Handled food orders and ensured accurate preparation for customers.
- Maintained cleanliness and organization of the checkout area and dining space.
- Collaborated with team members to ensure smooth service during peak hours.
server
Tacos Don Cuco
El Paso, Texas
01.2018 - 01.2019
- Provide excellent customer service by ensuring that your orders are fulfilled in a timely manner.
- Attended to clients' needs while taking orders and preparing meals according to safety protocols to ensure guest satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu recommendations to enhance guest dining experiences.
- Managed table settings and maintained cleanliness to create a welcoming dining environment.
- Trained new servers on restaurant procedures and service standards.
- Maintained inventory of supplies and communicated needs to management efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associates - kinesiology
El Paso community college
El Paso, Texas05-2026
High school -
Montwood High school
El Paso, Texas05-2020
Bachelor of Science - Rehabilitation Science
The University of Texas At El Paso
El Paso, TX05-2026
Skills
- Call handling
- Customer service
- Resolving issues
- Technical troubleshooting
- Customer communications
- Gathering information
- Documentation and reporting
- Team collaboration
- Product knowledge
- Verbal and written communication
- Problem solving
- Verbal and written communication
References
- Erika Perez, Manager of Deli Street, (915)443-0809
- Jocelyn, Coordinadora of Homewatch Caregivers, (915)801-3031
- Heather Morales, Team Manager of Alorica, (915)525-7248
- Alejandro Lozano, Team Manager of Spectrum, (915)250-7915
Languages
- Spanish
- English
Personal Information
Age: 24
Timeline
Call Center Representative
Spectrum
04.2025 - Current
Call Center Representative
Alorica
03.2022 - 04.2025
Provider
Homewatch Caregivers
03.2021 - 04.2022
cashier and server
Deli Street
01.2019 - 01.2021
server
Tacos Don Cuco
01.2018 - 01.2019
Associates - kinesiology
El Paso community college
High school -
Montwood High school
Bachelor of Science - Rehabilitation Science
The University of Texas At El Paso