Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciera Saul

Guntown,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ticket Master
02.2024 - Current
  • Efficiently manage incoming calls for payment collections on traffic citations, utility bills, child support payments, and services for various government agencies, ensuring accuracy and prompt service.

Professional Development

Full Time Parent & Household Manager
08.2009 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Delivered services to customer locations within specific timeframes.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Developed strong organizational and time management skills through scheduling and coordinating family activities.
  • Enhanced budget management and financial planning abilities by overseeing household finances.
  • Cultivated strong interpersonal and communication skills through community involvement and leadership roles in school and local groups.

Property & Casualty Insurance Agent

Acceptance Insurance
07.2023 - 02.2023
  • Advised clients on suitable insurance products based on their needs and financial situations, enhancing client retention through high levels of satisfaction
  • Collaborated with underwriters to negotiate terms and secure competitive rates, facilitating client payment plans within budgetary constraints.

Admissions Representative

Baptist Memorial Hospital
08.2022 - 12.2022
  • Coordinated patient admissions, verifying health insurance information, and facilitating financial aid programs, ensuring a smooth entry and necessary care.

Customer Service Representative

SITEL
08.2008 - 03.2022
  • Supported customers with technical and billing issues related to telecommunications and cable services, improving resolution efficiency and customer satisfaction.

Team Member

Resource Manufacturing; Toyota
02.2017 - 07.2018
  • Trained new employees by demonstrating operation of production line machinery.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Achieved a high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.

Education

High School Diploma -

West Point High School
West Point, MS
05.2008

Skills

  • Microsoft Excel

  • POS systems expert

  • Complaint Handling

  • Problem-solving abilities

  • Paperwork Processing

  • Microsoft PowerPoint

  • Computer Skills

  • Microsoft Office

  • Administrative and Office Support

  • Multi-Line Phone Systems

  • Teamwork and Collaboration

  • Money handling abilities

Certification

Property & Casualty License - 2023

Timeline

Customer Service Representative

Ticket Master
02.2024 - Current

Property & Casualty Insurance Agent

Acceptance Insurance
07.2023 - 02.2023

Admissions Representative

Baptist Memorial Hospital
08.2022 - 12.2022

Team Member

Resource Manufacturing; Toyota
02.2017 - 07.2018

Professional Development

Full Time Parent & Household Manager
08.2009 - Current

Customer Service Representative

SITEL
08.2008 - 03.2022

High School Diploma -

West Point High School

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Ciera Saul