Ciera Smith

• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
• Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.

• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Correctly coded and billed medical claims for the outpatient psychiatric practice.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
• Interacted with providers and other healthcare staff to ask questions regarding patient services.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.

• Oversaw front office operations, including patient check-ins, appointment scheduling, insurance verification, and medical records management.

• Managed office inventory by ordering supplies, coordinating shipments, and ensuring availability of essential clinical and administrative materials.

• Supervised and trained administrative staff, established office protocols, conducted performance reviews, and supported team development to ensure smooth daily operations.

• Coordinated provider schedules, client appointments, and staff meetings to optimize workflow and minimize disruptions to patient care.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Collaborated with upper management to improve customer service processes and support structures company-wide.