Monica Contreras
El Paso,TX
Summary
Committed Store Protection Specialist with expertise in theft prevention and loss mitigation. Demonstrates proficiency in enhancing store safety and fostering team collaboration, effectively engaging with leadership to execute loss prevention strategies.
Overview
19
19
years of professional experience
Work History
Store Protection Specialist
dd's DISCOUNTS
Arlington, TX
03.2023 - Current
- Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends.; Effectively communicates to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Customer Service Representative
Masters Lease to Own
Arlington , TX
09.2023 - 10.2023
- Greet customers on the showroom floor Accept and process customer payments Maintain the aesthetics of showroom floor by cleaning and/or organizing merchandise Update customer information in store files and computer Answer incoming phone calls and route to the appropriate team member.
Cleaning Crew Member
Herrera Cleaning Crew
Arlington, TX
01.2017 - 01.2018
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Read and followed company, customer and safety rules, policies and procedures.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Transported trash and hazardous waste to appropriate disposal area.
- Office Cleaning
- Commercial Cleaning
- Residential Cleaning
- Standard Cleaning
Sales Associate/Customer Service Representative
American Beauty Supply
Arlington, TX
08.2008 - 12.2009
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Answer customers' questions about merchandise and advise customers on merchandise selection
Retail Customer Sales Associate
PUBLIC APPEAL Inc
Arlington, TX
06.2006 - 01.2008
- Establish goals for soliciting funds, develop policies for collection and safeguarding of contributions, and coordinate disbursement of funds.
Education
GED -
David L Carrasco Job Corps Center
El Paso, TX06-2002
Skills
- Theft prevention
- Loss mitigation
- Incident reporting
- Store safety procedures
- Customer relationship management
- Loss prevention strategies
- Theft detection
- Team collaboration
- Customer service
- Loss prevention
- Sales floor recovery
- Cleaning
- Sales floor organization
- Visual merchandising
- Attention to detail
- Team player attitude
- Fitting room assignments
- Fitting room recovery
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Masters Lease to Own
09.2023 - 10.2023
Store Protection Specialist
dd's DISCOUNTS
03.2023 - Current
Cleaning Crew Member
Herrera Cleaning Crew
01.2017 - 01.2018
Sales Associate/Customer Service Representative
American Beauty Supply
08.2008 - 12.2009
Retail Customer Sales Associate
PUBLIC APPEAL Inc
06.2006 - 01.2008
GED -
David L Carrasco Job Corps Center