FERNANDO SANCHEZ
Palmdale,USA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Experienced with retail security and loss prevention strategies. Utilizes strong surveillance techniques to deter theft and protect assets. Knowledge of effective incident reporting and emergency response protocols, ensuring safe shopping experience.
Overview
5
5
years of professional experience
Work History
Store Protection Specialist
Ross Dress for Less
Palmdale, CA
11.2024 - Current
- Conducted security assessments to identify vulnerabilities and implement preventive measures.
- Trained staff on loss prevention techniques and best practices for asset protection.
- Monitored surveillance systems to detect suspicious activities and reduce theft
- Developed and executed training programs to enhance team awareness of security protocols.
- Led initiatives to improve inventory control processes, minimizing shrinkage rates effectively.
- Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
- Enhanced store security by conducting regular patrols and monitoring CCTV systems.
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
- Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
Sales Floor Associate
Hennes & Mauritz
Palmdale, CA
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Sales Floor Associate
Walmart
Palmdale, California
06.2020 - 08.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Consistently lifted materials weighing as much as 100 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Changed sales floor signs to show current pricing and support product promotions.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained fitness in order to move merchandise efficiently and safely.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Unloaded daily delivery trucks using equipment such as pallet jack, walking stacker, scissor, and ladder cart to quickly remove and stage products.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked aisles for spills to complete quick clean-up.
- Maintained inventory and ordered new supplies to meet expected needs.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
Bachelor of Science - Psychology
California State University, Northridge
Los Angeles, CAAssociates Degree For Transfer - Psychology
Antelope Valley College
Lancaster, CA05.2024
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William J. Knight High School
Palmdale, CA06.2020
Skills
- Strong Communication and Interpersonal Skills
- Ability to Lift 40 Pounds
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Locating Merchandise
- Adaptable and Flexible
- Merchandising and Display
- Safety and Cleanliness Standards
- Energy and Physical Stamina
- Item Ticketing and Pricing
- Merchandise Recommendations
- Articulate Communication
- Guest Experiences
- Preventing Incidents
- Team Meetings
- Correct Labeling
- Constructive Feedback
- Stockroom Maintenance
- End Cap Placement
- Hydraulic Jacks
- Stocking and Replenishing
- Pallet Jack Operation
- Forklift Operation
- Floor Sweeping
- Special Assignments
- Request Management
- Health Code Standards
- Manufacturing and Production
- Folding Clothes
- Sales Floor Recovery
- Spanish speaker
- CCTV monitoring
- Incident reporting
- Loss prevention strategies
- Security systems
- Asset protection techniques
- Patrol procedures
- Investigative tools
- Theft prevention
- Surveillance techniques
- Asset protection
- Theft detection
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Store Protection Specialist
Ross Dress for Less
11.2024 - Current
Sales Floor Associate
Hennes & Mauritz
09.2022 - Current
Sales Floor Associate
Walmart
06.2020 - 08.2022
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William J. Knight High School
Bachelor of Science - Psychology
California State University, Northridge
Associates Degree For Transfer - Psychology
Antelope Valley College