Maritza Cranfill
Summary
Accumulated the knowledge and expertise required to have an impact on critical businesses including Airlines, TSA, Store Protection Specialist, Banking, and International Casinos. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Store Protection Specialist
Ross Dress for Less
Champaign, IL
07.2023 - Current
- Maintained detailed records of suspicious activities, thefts and other incidents.
- Created weekly reports summarizing security incidents for management.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Housekeeper
Riccardo Residence
Chicago, IL
05.2020 - 06.2023
- Arranged for extra bedding, linens, towels and furniture.
- Maintained clean and comfortable environments in house by vacuuming, cleaning windows, and dusting.
- Assisted homeowner with laundry folding, ironing and pressing.
- Reported Maintenance concerns or repairs to supervisor for prompt remediation.
Security Guard
Bonanza Gift Shop
Las Vegas, NV
06.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Production Associate
Deseret Industries
Las Vegas / Utah
06.2016 - 05.2019
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
Retail Sales Associate
Caesars Palace Hotel And Casino
Las Vegas, NV
06.2014 - 07.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Aviation Traffic Operations -
Aviasa S.A. DE C.V.
Monterrey, MX04-2006
High School Diploma -
Von Steuben High School
Chicago, ILComputer Accounting
Bryant And Stratton College
Skills
- History of exceptional customer service
- Excellent references
- Acquired the necessary skills and experiences to impact key industries such as Airlines, Banking, and international casinos
- Bilingual English/Spanish
- Strong Communication and Interpersonal Skills
Timeline
Store Protection Specialist
Ross Dress for Less
07.2023 - Current
Housekeeper
Riccardo Residence
05.2020 - 06.2023
Security Guard
Bonanza Gift Shop
06.2019 - 03.2020
Production Associate
Deseret Industries
06.2016 - 05.2019
Retail Sales Associate
Caesars Palace Hotel And Casino
06.2014 - 07.2016
Aviation Traffic Operations -
Aviasa S.A. DE C.V.
High School Diploma -
Von Steuben High School
Computer Accounting
Bryant And Stratton College