CIERA WILLIAMS
Tulsa,Oklahoma
Summary
Vibrant Customer Service Representative highly effective at meeting customer needs. Friendly, punctual and enthusiastic team player with 10+ years of experience in Customer Relations.
Overview
11
11
years of professional experience
Work History
Sales Associate
AT&T
09.2012 - 06.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Sold cell phones, accessories, up-sold items, drove towards priority metrics and hit monthly quotas to drive revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Issued receipts and processed refunds, credit/cash transactions and exchanges at register.
- Opened and closed store and prepared nightly bank drop.
- Top performer in metrics with selling.
Amazon Associate
Amazon
03.2019 - 06.2019
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Inspected outgoing shipments to verify accuracy and prevent errors.
- Performed inventory control, such as
counting and stocking merchandise. - Consistently lifted materials weighing
around 50lbs or more. - Used hand-held devices and computers to record and monitor inventory.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Scanned shelves and product cases to locate expired and outdated items.
Customer Service Representative
Metlife
08.2009 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns for life insurance.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted with in and outbound calls with customers regarding their Life Insurance policies through their employer.
- Followed up with customers on unresolved issues by making outgoing calls and providing outgoing correspondence letters.
- Determined customer needs by asking relevant questions and actively listening to the responses.
- Answered more than 50 calls per day to meet fast paced call center demands with minimal wait times.
Education
Associate of Science - Nutrition Sciences
Tulsa Community College
Tulsa, OK05.2021
Additional Information
Jade Brown
AT&T Manager
918-951-1054
msbrown121212@gmail.com
Timeline
Amazon Associate
Amazon
03.2019 - 06.2019
Sales Associate
AT&T
09.2012 - 06.2020
Customer Service Representative
Metlife
08.2009 - 08.2012
Associate of Science - Nutrition Sciences
Tulsa Community College