Ciera Woods
Brownsville,TN
Summary
•Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
•Committed to leveraging these qualities to drive team success and contribute to organizational growth.
•Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
•Recognized for adaptability and proactive approach in delivering effective solutions.
•Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.
•Effective at prioritizing tasks and meeting deadlines.
•Professional with strong background in maintaining safety and security within facilities. •Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Correctional Officer
Core Civic
Whiteville, TN
12.2016 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Completed intake paperwork, fingerprints, and searches.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
Shift Leader
KFC
Brownsville, TN
03.2012 - 12.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Increased sales with introduction of promotional strategies that attracted more customers.
Collections Specialist
PRA Group
Jackson, TN
07.2014 - 01.2016
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Associate of Applied Science - Medical Technology
Jackson State Community College
Jackson, TN05-2027
High School Diploma -
Haywood High School
Brownsville, TN05-2013
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Central and pod control
- Firearm operations trained
- Staff management
- CPR certified
Certification
• CPR Certified
• First Aid Certified
Timeline
Correctional Officer
Core Civic
12.2016 - Current
Collections Specialist
PRA Group
07.2014 - 01.2016
Shift Leader
KFC
03.2012 - 12.2016
Associate of Applied Science - Medical Technology
Jackson State Community College
High School Diploma -
Haywood High School