Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cierra Carroll

Saucier,MS

Summary

Dynamic Claims Adjuster with a proven track record at CRU GROUP, excelling in claims resolution and damage assessment. Known for exceptional analytical thinking and a professional demeanor, I effectively negotiate settlements and enhance team collaboration, ensuring prompt and fair outcomes for clients. Committed to delivering outstanding service and improving processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Claims Adjuster

CRU GROUP
Irving, Texas
08.2024 - 04.2025
  • Assessed damages by inspecting vehicles and property involved in claims.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Maintained accurate documentation of all claim activity within designated system.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Negotiated and settled claims according to information presented through reports, research, and data verification.

Property Damage Adjuster

Choice Claims Solution
Richardson, Texas
11.2023 - 02.2024
  • Assessed damages based on visual inspections, photographs, and reports from contractors or engineers.
  • Calculated estimated costs of repairs using cost estimation software programs.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

Claims Adjuster

Qa Claims
Amarillo, Texas
04.2023 - 12.2023
  • Reviewed policy documents to determine coverage and exclusions.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Maintained accurate documentation of all claim activity within designated system.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.

Flight Attendant

Frontier Airlines
Las Vegas, Nevada
04.2019 - 04.2022
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Responded to medical emergencies as needed during flights.
  • Completed paperwork related to passenger manifests accurately after each flight.f
  • Worked with air marshals, airport security, and ground personnel to remove unruly passengers.

Education

Associate of Applied Science - Business Management

PRCC
Poplarville, MS
05-2018

Skills

  • Claims investigation
  • Damage assessment
  • Professional demeanor
  • Claims adjustment
  • Team building
  • Claims resolution
  • CCC reports
  • Time management
  • Analytical thinking
  • Verbal communication
  • Problem-solving abilities
  • Interpersonal skills
  • Decision-making
  • Attention to detail

Certification

  • Property & Casualty W/ Worker's Comp Adjusters License
  • State Farm Estimatics
  • State Farm Policy (Wind/Hail)
  • California Fair Claims Settlement Practices
  • California Fraud Cert

Timeline

Claims Adjuster

CRU GROUP
08.2024 - 04.2025

Property Damage Adjuster

Choice Claims Solution
11.2023 - 02.2024

Claims Adjuster

Qa Claims
04.2023 - 12.2023

Flight Attendant

Frontier Airlines
04.2019 - 04.2022

Associate of Applied Science - Business Management

PRCC

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