Cierra Bates
Brunswick,GA
Summary
Sales Representative with a proven track record of achieving customer retention goals through effective relationship building and in-depth product knowledge. Demonstrated ability to enhance profitability by employing strategic sales techniques. Consistently exceeds sales targets and key performance indicators, driving significant revenue growth. Recognized for exceptional skills in lead generation, product demonstration, and problem-solving.
Overview
11
11
years of professional experience
Work History
Salesperson/Store Manager
Waffle House
Saint Simons Island, GA
04.2014 - 05.2025
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food quality prior to serving customers.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Greeted guests and presented menus promptly.
- Prepared beverages according to standard recipes.
- Addressed guest inquiries and complaints professionally and efficiently.
- Processed monetary transactions accurately while adhering to cash handling procedures.
- Followed health safety guidelines during food preparation and service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Educated customers about products and services offered by the company.
- Monitored inventory levels and placed orders as needed.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Glynn Academy High School
Brunswick, GA05-2009
Skills
- Point of sale systems
- Customer service and engagement
- Inventory management and supply restocking
- Sales strategy and business development
- Team leadership and employee training
- Conflict resolution and complaint handling
- Health and safety compliance
- Data analysis and financial transactions
- Quality assurance and up-selling
- Lead conversion strategies and relationship building
Timeline
Salesperson/Store Manager
Waffle House
04.2014 - 05.2025
High School Diploma -
Glynn Academy High School
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