CIERRA BOGAN
Buford,GA
Summary
Operations professional specializing in client-focused solutions, with expertise in onboarding, project coordination, and compliance management. Background as a U.S. Air Force Medic, adept at navigating complex processes and ensuring timely project delivery. Experience as a small business owner provides insight into entrepreneurial challenges and client needs. Committed to contributing to an organization that prioritizes accountability and client success. Detail-oriented professional with expertise in claims compliance management, patient intake coordination, and stakeholder communication. Proven ability to enhance patient experiences while ensuring data accuracy and regulatory compliance.
Overview
18
18
years of professional experience
Work History
Ultrasound Technologist / Patient Access Support
Alpharetta Internal Medicine
02.2025 - Current
- Executed patient intake, registration, and insurance verification for diagnostic and specialty services, ensuring accurate processing of patient information.
- Collect and verify demographics, eligibility, and authorizations to prevent claim denials and support clean billing.
- Acted as liaison between patients, providers, and billing teams, resolving registration and insurance discrepancies to enhance patient experience.
- Updated and organized patient information in EMR/EHR systems to ensure accurate scheduling and billing.
- Support medical records management, including chart creation, scanning, and documentation compliance.
- Supported revenue cycle operations by applying CPT, ICD, and Medicare guidelines, contributing to compliance and accuracy in billing processes.
Commercial Claims Adjuster
Progressive Insurance
06.2020 - 01.2025
- Managed commercial insurance claims from intake to resolution, ensuring compliance with policy terms and regulatory requirements to support accurate claims processing.
- Verified coverage, eligibility, and policy benefits to support accurate claim determinations and payment decisions.
- Reviewed medical records and billing documentation to validate claim accuracy and prevent improper payments.
- Collaborated with insureds, claimants, medical providers, and internal departments to address and resolve documentation, billing, and authorization issues, enhancing claims efficiency.
- Developed and maintained detailed, audit-ready claim files in Guidewire systems, ensuring adherence to internal quality and compliance standards.
- Managed high-volume caseloads in time-sensitive environments while maintaining accuracy, customer satisfaction, and performance metrics.
Project Manager (Flood Restoration)
Independent Project
01.2024 - 07.2024
- Coordinated intake, documentation, scheduling, and insurance approvals, facilitating timely property restoration projects.
- Managed compliance documentation and billing coordination, ensuring alignment with insurance carriers and inspectors.
- Ensured accurate records and timely submissions, supporting effective reimbursement and claim resolution.
Owner / Operator (Baking & Event Services)
Sweetest Things In Life LLC
05.2016 - 05.2020
- Founded, owned, and operated a small business providing custom baked goods and event services.
- Oversaw business operations, ensuring seamless client intake, contract execution, pricing strategy, scheduling, and service delivery.
- Coordinated event logistics, timelines, and vendor communications to achieve on-time delivery and maximize customer satisfaction.
- Provided exceptional customer service, resolving issues efficiently while juggling multiple projects.
- Handled invoicing, payment processing, recordkeeping, and expense tracking with strong attention to accuracy and compliance.
- Maintained detailed documentation for orders, client requirements, and financial records.
- Demonstrated strong organizational, negotiation, and risk-management skills applicable to claims handling environments.
Medic / Health Services Technician
U.S. Air Force
05.2008 - 05.2016
- Executed patient intake, documentation, and medical records management to ensure smooth operations in high-volume clinical settings.
- Facilitated scheduling, triage flow, and care coordination to enhance patient experience under pressure.
- Upheld HIPAA compliance, confidentiality, and chart accuracy to protect patient information.
- Recognized for professionalism, accuracy, and calm decision-making in critical situations.
Education
Bachelor of Science - Health Information Technology
Western Governors University
Salt Lake City, UT 01.2026 - 01.2026
FibroScan & DEXA Certification -
Alpharetta Internal Medicine
OJT06-2028
Certified Medical Assistant -
All Lines Adjuster License -
GA All Lines Adjuster License
Georgia01-2021
CPR & First Aid Certified -
01.2024
Skills
Coverage and eligibility verification
- Policy interpretation/ Risk assessment
- Liability and documentation review
- Medical billing review
- Clean claims processing/ Denial prevention strategies
- Regulatory/HIPAA compliance
- Claims/ compliance documentation management
- Revenue cycle support
- CPT and ICD review
- Insurance authorizations management
- Stakeholder communication skills
- Customer service excellence
- High-volume caseload management
- Data accuracy assurance/ Data entry
- Microsoft Word proficiency/ Windows operating system expertise
- Medical records management/EMR/EHR systems/ eClinicalWorks
- Training & Development
- Team building/Relationship building
- Client Onboarding & Implementation
Timeline
Bachelor of Science - Health Information Technology
Western Governors University
01.2026 - 01.2026
Ultrasound Technologist / Patient Access Support
Alpharetta Internal Medicine
02.2025 - Current
Project Manager (Flood Restoration)
Independent Project
01.2024 - 07.2024
Commercial Claims Adjuster
Progressive Insurance
06.2020 - 01.2025
Owner / Operator (Baking & Event Services)
Sweetest Things In Life LLC
05.2016 - 05.2020
Medic / Health Services Technician
U.S. Air Force
05.2008 - 05.2016
FibroScan & DEXA Certification -
Alpharetta Internal Medicine
Certified Medical Assistant -
All Lines Adjuster License -
GA All Lines Adjuster License