Summary
Work History
Education
Skills
Locations
Timeline
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Cierra Brown

Dayton,OH

Summary

Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

Work History

Member Service Rep

United Healthcare
  • Utilize CRM system to document customer interactions and track issue resolution
  • Enhanced member experience by providing personalized assistance in choosing suitable health plans and educating members on plan options, empowering them to make informed decisions about their healthcare coverage
  • Supported company initiatives in promoting health and wellness by delivering educational materials and resources to clients.

Loan Originator/Collections

NCP Finance
  • Leveraged CRM tools to manage leads, track communications, and optimize follow-up strategies for better conversion rates
  • Worked in a call center environment handling manual and automatically dialed outbound calls delivering exceptional customer service on collection calls and maintained calm and professional demeanor.

Receptionist

Good Samaritan Hospital
  • Maintained a clean, organized, and welcoming reception area for visitors while monitoring security by verifying visitor credentials and issuing visitor badges
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.

Education

High School Diploma -

Arise Academy
Dayton, OH
06.2007

Skills

  • Dispute Resolution
  • Document and Records Management
  • Salesforce CRM
  • Call center experience
  • Account Management
  • Escalation Handling
  • Teamwork and Collaboration
  • Administrative and Office Support
  • Transaction Processing
  • Quality Assurance Controls

Locations

  • United Healthcare, Dayton, OH
  • NCP Finance, Dayton, OH
  • Good Samaritan Hospital, Dayton, OH

Timeline

Member Service Rep

United Healthcare

Loan Originator/Collections

NCP Finance

Receptionist

Good Samaritan Hospital

High School Diploma -

Arise Academy

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Cierra Brown