Charlesia Lee Dalton
Redford,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Call Center Member Service Rep
Michigan First Credit Union
03.2021 - 11.2025
- Answer incoming calls for members of the credit union to assist with accounts such as Savings, Checking, Money Market, Loan payments etc.
- Send forms via DocuSign to be signed by the member for things such as agreements for overdraft accounts, to make permanent changes to their accounts
- Assist members with setting up an online banking account or resetting password option for member to change password when locked out of the account
- Call the members who request a call back to help them with anything they need assistance with
- Send weekly call review and stats to Manager for review
- Transfer funds at member request to other sub accounts within their account or to another account that is in the member’s name
- Review all transfers and payments before completing
- Print out paperwork and mail to member when necessary
- Sends thank you/sympathy/get well soon cards, and flowers when necessary
Temporary Call Center Agent
Robert Half Staffing
08.2020 - 01.2021
- Handled incoming calls regarding claimants claim questions
- Scheduled call backs for claimants who needed a little more assistance than others
- Answered chats to further assist customers who could not get through on the phone
- Removed and placed indicators if fraud was suspected to stop any further payments until identity is verified
- State of Michigan Unemployment
Package Handling
Amazon
Romulus, MI
11.2018 - 10.2019
- Handled outgoing packages
- Placed incoming items into appropriate areas for shipment
- Stocked materials
Case Worker/Call Center Rep
Concentrix
04.2016 - 11.2018
- Reviewed cases for clients dealing with recalls on Ford vehicles
- Approved or denied any case that qualified for a buyback or did not qualify for a buyback
- Called customers for any information that I was unable to get from the case that was submitted on their behalf
- Submitted the cases to a second reviewer and they would agree or disagree, if disagree I would get the case sent back and I would review the notes presented by the second reviewer and go in and re-review and update the case if any updates need to be made
Skills
- Customer service
- Relationship building
- Customer support
- Call center experience
- Transaction processing
- Account management
- Dispute resolution
- Complaint handling
Timeline
Call Center Member Service Rep
Michigan First Credit Union
03.2021 - 11.2025
Temporary Call Center Agent
Robert Half Staffing
08.2020 - 01.2021
Package Handling
Amazon
11.2018 - 10.2019
Case Worker/Call Center Rep
Concentrix
04.2016 - 11.2018