Kaela Jeter
Newark,NJ
Summary
Detail-oriented healthcare operations professional with experience in data validation, documentation, quality assurance, workflow support, and cross-functional collaboration.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Rep Call Center
Healthfirst Insurance Company
08.2022 - Current
- HIPAA Compliant
- Facilitated professional inbound call interactions to assist members effectively
- Addressed plan benefit inquiries, processed appeals/grievances, resolved billing inquiries, and coordinated appointment scheduling
- Documented all call interactions to ensure accurate record keeping and compliance
- Performed data entry tasks for accurate record keeping
- Assisted with New Hire Onboarding training
- Conducted coaching opportunity sessions
- Facilitated team meetings/huddles
Cashier/Customer Service Rep
Paragon Sports
06.2019 - 03.2020
- Welcomed customers upon entry to the store
- Greeted and welcomed customers, creating a positive first impression.
- Answered customers questions and provided information on procedures and policies.
- Restocked merchandise on sales floor during slow periods to ensure product availability. on sales floor during slow periods (Putting merchandise back in its correct place).
Cashier
Jesadan Meat Corp
Brooklyn, NY
01.2017 - 12.2018
- Greeted customers upon entry, fostering a welcoming atmosphere
- Issued receipts, refunds, credits, or change due to customers
- Answered customer questions, and provided information on procedures or policies
- Assisted customers in locating products within the store find the location of products
- Answered customers questions, and provided information on procedures or policies
Education
High School Diploma -
Medgar Evers College Prep. School
Brooklyn, NYSome College (No Degree) - Criminology
SUNY Morrisville
Morrisville, NYSkills
- Healthcare Administration
- Customer Service
- Benefit Navigation
- Case Management
- HIPAA/PHI Awareness
- Data Management
- Salesforce
- Microsoft Excel
- Microsoft Office
- System Proficiency
- Problem Solving
- Information Analysis
- Service Improvement
- Time Management
- Attention to Detail
Timeline
Senior Customer Service Rep Call Center
Healthfirst Insurance Company
08.2022 - Current
Cashier/Customer Service Rep
Paragon Sports
06.2019 - 03.2020
Cashier
Jesadan Meat Corp
01.2017 - 12.2018
High School Diploma -
Medgar Evers College Prep. School
Some College (No Degree) - Criminology
SUNY Morrisville